Our Reviews
Kelly M|2012 GMC 1500 Sierra
Confirmed Service Customer
1/24/2025
very knowledgeable staff and very courteous!
1/27/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
MONROE, NC
Anne D|2025 Buick Enclave
Confirmed Sales Customer
1/24/2025
Arte. Was very helpful, easy to work with, Very knowledgable about the car we purchased and helped us understanding how to use the instrument panel. He was also very accommodating coming in on his day off
ARTE ELLIOTT
1/27/2025
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
CHARLOTTE, NC
John E|2023 GMC Acadia
Confirmed Service Customer
1/27/2025
Very pleased.
1/27/2025
Hi there! We're so happy we were able to help you out! We sincerely value your business and look forward to your next visit!
MATTHEWS, NC
Kevin W|2025 GMC Sierra 1500
Confirmed Sales Customer
1/29/2025
Everyone was very helpful.
REINALDO ESPINO VEGA
1/31/2025
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We hope to be of service to you again in the future. Best wishes, Liberty Buick GMC!
WAXHAW, NC
Isabel A|2025 Buick Envista
Confirmed Sales Customer
1/31/2025
Hunter was an amazing salesperson and helped us find the perfect car!
HUNTER MCCORKLE
1/31/2025
Hello, we're happy to hear you had such a positive experience with our team! We sincerely value your business and look forward to your next visit!
MIDLAND, NC
Timothy D|2025 GMC Yukon
Confirmed Sales Customer
1/31/2025
Arte Elliott helped my wife and me and did a great job of letting us take our time and explore the options. He was also very helpful in providing the right information we needed at the appropriate time. Great experience overall.
ARTE ELLIOTT
2/3/2025
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
CHARLOTTE, NC
Christopher C|2016 Buick Enclave
Confirmed Service Customer
2/10/2025
Customer Service is on point. It is professional and friendly, and vehicle maintenance is done in a timely manner.
2/21/2025
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
MATTHEWS, NC
Jeffrey M|2024 GMC Sierra 1500
Confirmed Service Customer
2/10/2025
My service was done in a timely manner!! Everyone was very helpful and super nice!! Thanks to all of you!! Best dealership around!!
2/21/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Liberty Buick GMC. We sincerely value your business and look forward to your next visit!
MATTHEWS, NC
Jesus T|2023 GMC Sierra 1500
Confirmed Service Customer
2/10/2025
My service writer was Jacob. He was so helpful and polite. His professionalism shined as we discussed my truck and what work was going to be done! Excellent experience! Thank you!!
2/21/2025
Hi there, thank you for taking the time to leave a review for us at Liberty Buick GMC. We're happy we could meet your expectations! Thank you again for choosing Liberty Buick GMC and we hope to see you again.
CHARLOTTE, NC
Emily A|2023 GMC Acadia
Confirmed Service Customer
2/13/2025
Jacob in service is great!! The entire staff is always friendly & helpful. We always buy our cars here! Brad & Scott run a honest professional business.
2/28/2025
Hi there, thank you for taking the time to leave a review for us at Liberty Buick GMC. We're happy we could meet your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Liberty Buick GMC!
CHARLOTTE, NC
Ramon F|2019 GMC 1500 Sierra
Confirmed Service Customer
2/13/2025
A++++ sevice
2/28/2025
Hi, we are very happy we could provide you with a positive experience! We sincerely value your business and look forward to your next visit!
CHARLOTTE, NC
Carolyn C|2013 GMC Terrain
Confirmed Service Customer
2/14/2025
Always an excellent experience. Thank you, Jacob!!!
2/28/2025
Hi, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CHARLOTTE, NC
Robert H|2024 GMC Sierra 1500
Confirmed Service Customer
2/14/2025
Service Team was 5 stars!
2/28/2025
Wow, we're glad you had such a wonderful experience with us! We hope to be of service to you again in the future. Best wishes, Liberty Buick GMC!
CHARLOTTE, NC
Vernon S|2017 GMC Yukon
Confirmed Service Customer
2/15/2025
I want to say Jacob is the best, every time I come, he gives the best customer service and he comforts you, by being honest on what repairs will run. In my opinion, I think Jacob should be a manager, he is so talented and knows what he is talking about. If I was in the market to buy a vehicle, I would only buy, if Jacob was my salesman. If you guys lose Jacob, I will follow Jacob, if he ends up at different dealership. Promote now, he deserve it. Vernon Sams (757) 576 4522
2/28/2025
Wow, it's experiences like yours that really keep us motivated! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
MATTHEWS, NC
Melissa M|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
1/24/2025
Every employee that I dealt with was extremely helpful and kind!
HUNTER MCCORKLE
1/27/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Liberty Buick GMC and we hope to see you again soon!
MATTHEWS, NC
Audrey W|2018 Buick Enclave
Confirmed Service Customer
2/11/2025
They were very professional
2/27/2025
Hi there, thank you so much for your positive comments about Liberty Buick GMC! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CHARLOTTE, NC
Lori P|2014 GMC 1500 Yukon
Confirmed Service Customer
2/12/2025
GREAT!
2/28/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Liberty Buick GMC. We do hope we can be of assistance in the future. Take care!
MATTHEWS, NC
Otis M|2024 GMC Yukon
Confirmed Service Customer
2/17/2025
Always do an excellent job
2/27/2025
Hi there, thank you so much for your positive comments about Liberty Buick GMC! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
CHARLOTTE, NC
Stephen P|2024 Buick Encore GX
Confirmed Sales Customer
2/20/2025
Arte the sales person was the best I’ve experienced. This is the only dealership experience that I’ve had that makes me want to come back and use them again.
ARTE ELLIOTT
2/27/2025
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
MATTHEWS, NC
Chandler E|2017 GMC Yukon
Confirmed Service Customer
2/17/2025
My car was dropped off for Justin who was amazing. He notified me of having my car and evaluation. I then get a call from a male who did not identify himself until I asked. His name was Robert a manager who states my car has a transmission issue and it will be 6400.00 put the door I go to pick up my car and a rep helped me when I walked in - I said Robert was caring for my car. The rep said this is Robert - Robert said papers are on Justin’s desk. Not a thank you for your service, how are you, glad we were able to fix it. If this Person Robert is a manager he should take lessons from his staff on customer service..
2/27/2025
Hello, we strive for 100% satisfaction, and we regret to find out that this was not the case. We would like the opportunity to address your concerns. Please reach out to us directly at (704) 708-8000 when you have a chance. Thank you, and we look forward to hearing from you.
MINT HILL, NC
Sharward M|2020 Chevrolet Trax
Confirmed Service Customer
2/19/2025
Quick service
2/27/2025
It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Liberty Buick GMC and we hope to see you again.
MINT HILL, NC
Charles S|2019 Buick Envision
Confirmed Service Customer
2/19/2025
So far the service has been great. I work with Jacob and he had been good to let me know when I need something like a new air filter and like wiper blades.
2/27/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
CHARLOTTE, NC
William M|2024 GMC Sierra 1500
Confirmed Service Customer
2/24/2025
n/a
2/27/2025
Hi there, your satisfaction is our top priority. We can't wait to see you again, have a great day.
CHARLOTTE, NC
Roy P|2022 GMC 2500HD Sierra
Confirmed Service Customer
2/26/2025
Hands down Jacob is the best service guru around. Always keeping me informed of what’s going on with my vehicle, checking in with not only me, but his other customers in the waiting room that I observed personally. Great Job Jacob.
2/27/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
DENVER, NC
William F|2023 GMC 1500 Sierra
Confirmed Service Customer
2/27/2025
Jacob was great. He took care of all our issues. He understood our problem and handled it excellently.
2/28/2025
Hi there, thank you; we appreciate your feedback! We sincerely value your business and look forward to your next visit!
MATTHEWS, NC
William H|2020 GMC 1500 Sierra
Confirmed Service Customer
3/3/2025
Service was done in about an hour to my satisfaction.
3/7/2025
It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
LOCUST, NC
Constance C|2024 Buick Envision
Confirmed Service Customer
3/4/2025
Fast and efficient!
3/7/2025
We're glad everything was completed quickly and to your satisfaction! Please don't hesitate to reach out if there's anything additional we can do for you.
INDIAN LAND, SC
Hunter M|2025 GMC Terrain
Confirmed Sales Customer
2/21/2025
Everyone from Rob Mullis, Greg Mongelli to finance with David Helms took care of me and helped me purchase my Volcanic Red Terrain AWD with the ebony metallic roof.
LIBERTY BUICK GMC
2/24/2025
Wow, it's experiences like yours that really keep us motivated! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Liberty Buick GMC!
MONROE, NC
Stewart C|2022 GMC 1500 Sierra
Confirmed Service Customer
2/21/2025
Came in for an oil change and they did a great job getting me in and out. Brandon also made me aware of a recall that was out on the vehicle. They took care of that as well. Thanks
2/24/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Liberty Buick GMC and we hope to see you again soon!
CHARLOTTE, NC
Stacy S|2024 GMC Canyon
Confirmed Service Customer
3/1/2025
My experience was great. Liberty Buick GMC is a great dealership and their sales and service department are great to work with.
3/3/2025
Hi there, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
GASTONIA, NC
Barbara M|2020 Buick Envision
Confirmed Service Customer
3/7/2025
Arrived early, but not a problem. Greeted by service writer Brandon who explained busy day, so might take a bit longer than normal and was that ok. Went over maintenance history, current needs and costs. Walked over to lounge. Brendan kept me informed as to status and when work done, explained all findings and final bill.
3/7/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
MIDLAND, NC
Kay K|2018 Buick Enclave
Confirmed Service Customer
3/11/2025
Everyone at the dealer was very helpful and treated me like a good friend. They did everything well and on time. Prices charged were reasonable
3/31/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
MATTHEWS, NC
Larry C|2025 GMC Sierra 1500
Confirmed Sales Customer
3/12/2025
The salesman Art was very knowledgeable about the vehicles. Kept me up to speed on everything that was was happening along the way
ARTE ELLIOTT
3/31/2025
Hi, we're so glad that we were able to go above and beyond your expectations! If you have any further questions, please give us a call. We're always happy to help!
MATTHEWS, NC
Bradley N|2019 GMC Terrain
Confirmed Service Customer
3/18/2025
They did a great job for me
3/31/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We look forward to your next visit! Take care!
MONROE, NC
Clayton J|2018 GMC 1500 Sierra
Confirmed Service Customer
3/19/2025
Great people.
3/31/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Liberty Buick GMC!
WEDDINGTON, NC
Michael M|2021 GMC 1500 Sierra
Confirmed Service Customer
3/8/2025
Jacob is outstanding
3/31/2025
Hello, thank you for your kind words and this wonderful review! Please let us know if there is anything else we can do for you; we are more than happy to help!
CHARLOTTE, NC
William B|2017 Buick LaCrosse
Confirmed Service Customer
3/10/2025
Jacob was efficient and pleasant, and the waiting area was clean and comfortable.
3/31/2025
Hi there, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!
CHARLOTTE, NC
Hunter M|2024 GMC Canyon
Confirmed Sales Customer
3/10/2025
Quick and Easy Process. The Canyon AT4X AEV is ready for anything I throw at it. Thanks so much Rob and David! Top notch managers!
LIBERTY BUICK GMC
3/31/2025
Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for the great review!
MONROE, NC
Albert G|2025 GMC Canyon
Confirmed Sales Customer
3/10/2025
Ben was great and handled every event quickly and professionaly
BENJAMIN DOWNS
3/31/2025
Hi there, thank you; we appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
PEACHLAND, NC
Jeffrey M|2024 GMC Terrain
Confirmed Service Customer
3/18/2025
These guys are the best!!
3/31/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
MATTHEWS, NC
John P|2025 GMC Yukon
Confirmed Sales Customer
3/19/2025
Greg and Ben made trading in my old car and buying a new one easy and fast. I have bought several cars from this dealership and they are 5 star.
BENJAMIN DOWNS
3/31/2025
Hello, we're happy to hear you had such a positive experience with our team! Thank you again for the great review!
BRADENTON, FL
Robert S|2023 GMC Acadia
Confirmed Service Customer
3/21/2025
I have the same experience every time I come into the dealership…an excellent one!
3/31/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Liberty Buick GMC! If you have any further questions, please give us a call. We're always happy to help!
MATTHEWS, NC
Jonathan C|2025 GMC Sierra 3500 HD
Confirmed Sales Customer
3/26/2025
Came in, test drove and went home with a truck that day
ARTE ELLIOTT
3/31/2025
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
BELEWS CREEK, NC
Eric G|2024 Buick Enclave
Confirmed Service Customer
3/28/2025
All good!
3/31/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Liberty Buick GMC.
CHARLOTTE, NC
Samuel W|2023 Buick Envision
Confirmed Service Customer
3/24/2025
This is a customer-driven organization that always places the customer first. I am warmly greeted by every employee, and it is clear that they wish to create a wonderful experience for their customers.
3/31/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
MATTHEWS, NC
Hunter M|2024 GMC Canyon
Confirmed Service Customer
4/8/2025
The best experience every time!
4/14/2025
Hi there, your satisfaction is our top priority. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
MONROE, NC
Andrew M|2025 GMC Yukon
Confirmed Sales Customer
4/8/2025
Ben the salesman was great. Went over all the features of the car and worked well with me.
BENJAMIN DOWNS
4/14/2025
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
WAXHAW, NC
Deshone B|2025 Buick Envista
Confirmed Sales Customer
4/10/2025
Love the car, they helped me to get a new one and I’m beyond grateful!
ARTE ELLIOTT
4/14/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Liberty Buick GMC. We hope to be of service to you again in the future. Best wishes, Liberty Buick GMC
CHARLOTTE, NC
Gregory G|2019 Buick Envision
Confirmed Service Customer
4/10/2025
Checked in at 8 and out the door in an 1 1/2 hours! Great!
4/14/2025
It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
FORT MILL, SC
Wayne A|2025 GMC Terrain
Confirmed Sales Customer
4/15/2025
Outstanding dealership that promotes a no hassle buying experience. Brad the general manager and Rusty the sales rep are the best. They are the reason I have leased 5 vehicles over the last few years.
JAMES HOPKINS
4/18/2025
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
CHARLOTTE, NC
Donna S|2025 Buick Envision
Confirmed Sales Customer
4/15/2025
My husband and I had a great experience at Liberty Buick Friday we purchased a new Buick suv Arte was professional and knowledgeable He was great to work with
ARTE ELLIOTT
4/18/2025
Hi there, your satisfaction is our top priority. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Liberty Buick GMC!
CHARLOTTE, NC
Samuel B|2014 GMC 1500 Sierra
Confirmed Service Customer
4/16/2025
Great
4/18/2025
Hello, thank you for sharing your positive experience! We look forward to your next visit! Take care!
INDIAN TRAIL, NC
Pau T|2015 Buick Enclave
Confirmed Service Customer
4/17/2025
Everything went good
4/18/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you again for leaving us this response!
MATTHEWS, NC
Lucinda C|2015 Buick Enclave
Confirmed Service Customer
3/28/2025
I felt that 3 hours was too long to have four tires put on my car. Plus you do not provide a loaner to drive which I thought was unprofessional especially with a three hour appointment.
3/31/2025
We apologize for the inconvenience of no loaner, Mrs. Caudle. Due to the vehicle shortage loaners aren't readily available. We hope this changes soon! Thank you for your business!
MARSHVILLE, NC
Tara W|2020 GMC Yukon
Confirmed Service Customer
3/29/2025
Wonderful customer service as always!
3/31/2025
Hi, thanks for your praise and kind comments about our team. We sincerely value your business and look forward to your next visit!
CHARLOTTE, NC
Otis M|2024 GMC Yukon
Confirmed Service Customer
4/7/2025
Always Great 👍🏽
4/14/2025
Hi, we are so happy to read such a great review about Liberty Buick GMC! If you have any further questions, please give us a call. We're always happy to help!
CHARLOTTE, NC
Wayne J|2023 GMC Acadia
Confirmed Service Customer
4/7/2025
Every thing was done in a timely manner and professionally. Thank you, Liberty GM
4/14/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Liberty Buick GMC and we hope to see you again soon!
INDIAN TRAIL, NC
Bryon W|2014 Buick Enclave
Confirmed Service Customer
4/9/2025
I normally have a positive experience but I was a little taken back when I was charged $70.00+ dollars to replace a bulb in my tail light needed to pass inspection. Lesson learned to do those things myself before taking it in and letting the dealership do it.
4/10/2025
Good morning, Mr. Wilson, hope you are doing well. We would like to talk with you regarding your recent service visit with us your soonest convenience. Thank you, and we look forward to hearing from you.
MATTHEWS, NC
George E|2025 GMC Yukon
Confirmed Sales Customer
4/10/2025
The entire staff was incredible.
JAMES HOPKINS
4/14/2025
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
CHARLOTTE, NC
Allida P|2017 GMC Yukon
Confirmed Service Customer
4/16/2025
Service does a great job setting an appointment for you and getting you out with minimal wait.
4/18/2025
Hi there, your satisfaction is our top priority. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
WEDDINGTON, NC
Ahhann P|2017 Buick LaCrosse
Confirmed Service Customer
4/16/2025
Always a great visit!
4/18/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Liberty Buick GMC! We sincerely thank you for the positive review, and look forward to seeing you again soon!
CHARLOTTE, NC
Earl D|2015 GMC Acadia
Confirmed Service Customer
4/17/2025
I arrived a few minutes early for my service appointment and was finished and ready to leave in less than 45 minutes. Jacob is always super to deal with.
4/18/2025
It is great to hear everything was done quickly and to your satisfaction! We hope to be of service to you again in the future. Best wishes, Liberty Buick GMC
CHARLOTTE, NC
Eric C|2025 GMC Canyon
Confirmed Service Customer
4/18/2025
They finished the project below the cost and below time estimate. The parts department was most helpful; the GMC install team did a great job. Thanks,
4/18/2025
Hi there, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!
BELMONT, NC
Hank P|2021 Buick Enclave
Confirmed Service Customer
4/18/2025
Phoned to change appointment from previous day, upon arrival did not seem aware, took me anyway. Seems a little expensive but, good results! Waited for the service. Overall good experience!
4/18/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Liberty Buick GMC and we hope to see you again soon!
MATTHEWS, NC
Barbara P|2025 GMC Canyon
Confirmed Sales Customer
4/18/2025
First class help I would recommend the dealership to anyone and are salesmen
ARTE ELLIOTT
4/18/2025
Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
FORT MILL, SC
Thomas P|2025 GMC Yukon
Confirmed Service Customer
4/20/2025
Repaired my tire quickly and at a very reasonable cost.
4/30/2025
We're glad everything was completed quickly and to your satisfaction! We hope to be of service to you again in the future. Best wishes, Liberty Buick GMC
CHARLOTTE, NC
Charles J|2017 Buick Cascada
Confirmed Service Customer
4/21/2025
Jacob in service is always helpful and the service was fast
4/30/2025
It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
MATTHEWS, NC
Gary M|2023 GMC Sierra 1500
Confirmed Service Customer
4/21/2025
Late Friday afternoon I had run over an object that resulted in low tire pressure while visit my daughter in Matthews NC. The Liberty team fit me in to a busy Saturday morning schedule and repair the leak. Excellent customer first service! The most impressive service I experienced, got it done. Thank you Liberty GMC Buick service team!
4/30/2025
Wow, it's experiences like yours that really keep us motivated! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
SENECA, SC
Kevin S|2024 Buick Encore GX
Confirmed Sales Customer
4/22/2025
Great experience everyone friendly and helpful
REINALDO ESPINO VEGA
4/30/2025
Hi, thanks for your praise and kind comments about our team. We sincerely thank you for the positive review, and look forward to seeing you again soon!
MINT HILL, NC
Walter H|2025 GMC Sierra 1500
Confirmed Sales Customer
4/23/2025
Professional service all the way. From sales to finance. All my questioned answered quickly. It's the second vehicle I have bought from there and always get top notch service.
ARTE ELLIOTT
4/30/2025
We want all our clients to have a comfortable and stress-free experience with us! We do hope we can be of assistance in the future. Take care!
MONROE, NC
James S|2023 GMC SIERRA
Confirmed Service Customer
4/18/2025
In and out great service as always
4/30/2025
It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Liberty Buick GMC and we hope to see you again. Take care!
NORTH MYRTLE BEACH, SC
Todd F|2023 GMC Yukon XL 1500
Confirmed Service Customer
4/18/2025
Issue with seat corrected.
4/30/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Liberty Buick GMC and we hope to see you again soon!
CHARLOTTE, NC
Niki S|2024 Buick Encore GX
Confirmed Service Customer
4/22/2025
Everyone was very friendly. Great customer service!!!
4/30/2025
Hi there, your satisfaction is our top priority. We hope to be of service to you again in the future. Best wishes, Liberty Buick GMC
LOCUST, NC
Kenneth L|2016 GMC Yukon XL
Confirmed Service Customer
4/23/2025
Brandon is great
4/30/2025
Wow, we're glad you had such a wonderful experience with us! We sincerely value your business and look forward to your next visit!
CHARLOTTE, NC
Wesley W|2025 GMC Sierra 1500
Confirmed Service Customer
4/23/2025
very good experience...will continue to use these services for such an excellent and caring service team!
4/30/2025
We're pleased to know we have been able to exceed your expectations and really help you out! If you're ever in need of more help, please let us know!
FORT MILL, SC
Ian T|2025 GMC Sierra 1500
Confirmed Sales Customer
4/25/2025
Very easy to communicate from out of town. Very responsive to texts and emails. Flexible to meet my timeline and schedule constraints. No pressure attitude.
REINALDO ESPINO VEGA
4/30/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
COLUMBIA, SC
John M|2021 GMC 1500 Sierra
Confirmed Service Customer
4/26/2025
Good
4/30/2025
Hello there, we appreciate you taking the time to leave us this feedback. We hope to be of service to you again in the future. Best wishes, Liberty Buick GMC
CHARLOTTE, NC
Erika S|2025 Buick Envista
Confirmed Sales Customer
4/28/2025
I had the absolute best car buying experience ever.with Arte Elliot at Liberty Buick GMC! He made the process smooth, answered all my questions, and helped me find the perfect car — the 2025 Buick Envista. I love my new car and highly recommend Arte for anyone looking for a hassle-free car-buying experience!
ARTE ELLIOTT
4/30/2025
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. Thank you again for leaving us this response!
CHARLOTTE, NC
James H|2005 Buick LeSabre
Confirmed Service Customer
5/1/2025
State Inspection
5/27/2025
Our staff is committed to providing each of our clients with the best automotive experience! We're looking forward to your next visit with us!
MATTHEWS, NC
Donald M|2024 GMC Sierra 3500 HD
Confirmed Service Customer
4/28/2025
Friendly and respectful. I asked if my wipers needed to be replaced go ahead and replace the agent looked at them and said they are still in good shape no need to replace. He could have just replaced and charged me for them. That builds trust
4/30/2025
Hi there, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
CORNELIUS, NC
Christopher B|2022 GMC 1500 Sierra
Confirmed Service Customer
4/29/2025
Always enjoy working with Justin at Liberty Buick GMC
4/30/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
MINT HILL, NC
Danny I|2025 Buick Envision
Confirmed Sales Customer
4/29/2025
Rusty was very helpful.
JAMES HOPKINS
4/30/2025
Hello, we really appreciate your feedback! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
MATTHEWS, NC
Christopher C|2025 GMC Sierra 1500
Confirmed Sales Customer
5/1/2025
Arte was fantastic! Both he and the rest of the staff worked diligently to earn our business and made the entire process smooth and non stressful. Kudos to the entire Liberty team.
ARTE ELLIOTT
5/27/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Liberty Buick GMC! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
MONROE, NC
Rob S|2019 GMC Yukon XL
Confirmed Service Customer
5/2/2025
on short notice they were able to get me in and address my concern in a timely and professional manner.
5/27/2025
Hi there, thank you for taking the time to leave a review for us at Liberty Buick GMC. We're happy we could meet your expectations! We sincerely value your business and look forward to your next visit!
CHARLOTTE, NC
Suzanne T|2021 Buick Encore GX
Confirmed Service Customer
5/5/2025
I was in and out of the service department for an oil change n about 25 minutes. Jacob, as usual, provided clear communication and a thoughtful environment.
5/27/2025
It is great to hear everything was done quickly and to your satisfaction!
MINT HILL, NC
Todd F|2023 GMC Yukon XL 1500
Confirmed Service Customer
5/7/2025
Took our 2023 GMC Yukon XL SLT in for 35,000 mile maintenance package. Results of the visit are good.
5/27/2025
Hi there, your satisfaction is our top priority. We sincerely value your business and look forward to your next visit!
CHARLOTTE, NC
Alan B|2025 GMC Yukon XL 1500
Confirmed Sales Customer
5/7/2025
we were well taken care of by Arte (the primary sales representative) and the overall team. This is our third consecutive purchase of a new GMC Yukon at Liberty GMC, so we've been part of that family, including ongoing service/maintenance, for over 20 years.
ARTE ELLIOTT
5/27/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
CHARLOTTE, NC
Robert S|2023 GMC Acadia
Confirmed Service Customer
5/8/2025
Always great
5/27/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us!
MATTHEWS, NC
Terry N|2020 GMC 1500 Sierra
Confirmed Service Customer
5/8/2025
Great as always
5/27/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Liberty Buick GMC.
MATTHEWS, NC
Heather M|2022 GMC Terrain
Confirmed Service Customer
5/12/2025
The service manager/technician was Amazing! A++ on customer service! So positive and inviting :)
5/27/2025
Hi there, we are very happy to have provided you with such a positive experience! Thank you again for choosing Liberty Buick GMC and we hope to see you again.
MOORESVILLE, NC
Sheila B|2003 GMC Yukon XL
Confirmed Service Customer
5/15/2025
My experience in the past since 2003 at GMC Liberty has always been satisfying. This visit of replacing my transmission on a vehicle I've had for 22 years was not acceptable. There's so much that I will address in person locally but until I've had a chance to calm down. Stay tune!
5/27/2025
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (704) 708-8000 when you have a chance. Thank you, and we look forward to hearing from you.
CHARLOTTE, NC
Guillermo M|2025 GMC 3500HD Sierra
Confirmed Sales Customer
5/15/2025
Very good service good attention highly recommend it
HUNTER MCCORKLE
5/19/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Liberty Buick GMC. Until the next time we meet, take care!
INDIAN TRAIL, NC
Stephanie G|2020 GMC Terrain
Confirmed Service Customer
5/18/2025
Always a nice experience, Jacob is the
5/19/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Liberty Buick GMC and we hope to see you again soon!
CHARLOTTE, NC
Michael M|2021 GMC 1500 Sierra
Confirmed Service Customer
5/19/2025
Delightful experience, Jacob Maynes is outstanding, he communicates and is very professional I had a failed transmission and GM replaced at no charge
5/27/2025
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
CHARLOTTE, NC
Patricia C|2025 GMC Yukon
Confirmed Sales Customer
5/21/2025
G
HUNTER MCCORKLE
5/27/2025
Hi, we are very happy we could provide you with a positive experience! If you're ever in need of more help, please let us know!
LANCASTER, SC
Earlyn S|2013 GMC Terrain
Confirmed Service Customer
5/23/2025
Friendly and courteous staff.
5/27/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you're ever in need of more help, please let us know!
CHARLOTTE, NC
Lucinda C|2015 Buick Enclave
Confirmed Service Customer
5/23/2025
When I arrive at my appointment time they are Always ready to take my car to work on. Never have to wait. All service people are kind and Jacob explains what will be done on my car. This last time was an oil change and took very little time. I love this place and highly recommend to others.
5/27/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Liberty Buick GMC and we hope to see you again soon!
MARSHVILLE, NC
Emily A|2023 GMC Acadia
Confirmed Service Customer
6/2/2025
Jacob always assist me with my car needs. Had an issue, called, it was handled!!!
6/30/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Liberty Buick GMC and we hope to see you again soon!
CHARLOTTE, NC
William B|2024 Buick Encore GX
Confirmed Sales Customer
6/3/2025
Worked with Ben Downs on a car for my son. He was great to work with. Very easy going and polite and kept working to finally get us the car we wanted at a great price. The whole staff was great to work with as well. No selling pressure like some other dealers. Would highly recommend Liberty Buick.
BENJAMIN DOWNS
6/30/2025
Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
CHARLOTTE, NC
Charles S|2019 Buick Envision
Confirmed Service Customer
6/7/2025
I have always got great service. While George was there and before he retired I got great service and now Jacob has taken his place I am still getting great service from him to. Thanks
6/30/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Liberty Buick GMC. We sincerely value your business and look forward to your next visit!
CHARLOTTE, NC
David W|2020 Chevrolet 1500 Silverado
Confirmed Service Customer
6/8/2025
Very easy experience from arrival to checkout.
6/30/2025
Hi there, thank you for taking the time to leave a review for us at Liberty Buick GMC. We're happy we could meet your expectations! We hope to see you soon!
MINT HILL, NC
John B|2019 Chevrolet Cruze
Confirmed Service Customer
6/11/2025
Quick, reliable, and a comfortable waiting area.
6/12/2025
We're glad everything was completed quickly and to your satisfaction! We hope to be of service to you again in the future. Best wishes, Liberty Buick GMC
INDIAN TRAIL, NC
David S|2020 GMC 2500HD Sierra
Confirmed Service Customer
5/4/2025
All work was completed on time and received knowledgeable responses to my maintenance needs.
5/27/2025
Hello, thank you for your kind words and this wonderful review! We sincerely value your business and look forward to your next visit!
CHARLOTTE, NC
Karen S|2025 GMC Acadia
Confirmed Sales Customer
5/14/2025
Ben was awesome. Everyone was so nice and knowledgeable. Great experience.
BENJAMIN DOWNS
5/27/2025
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
MOUNT ULLA, NC
Johnny N|2013 Buick LaCrosse
Confirmed Service Customer
5/15/2025
I appreciate how quickly I was able to get an appointment and have my car serviced.I was well pleased with the outcome.
5/19/2025
It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
CHARLOTTE, NC
David C|2024 GMC Sierra 1500
Confirmed Service Customer
5/19/2025
Very professional.
5/27/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Liberty Buick GMC.
CHARLOTTE, NC
Michael M|2025 GMC Acadia
Confirmed Sales Customer
6/3/2025
From the initial greeting from Hunter immediately after pulling into the dealership, all the way through the document resolution with David our experience with Liberty couldn't have gone any smoother. We are extremely satisfied with our car purchase experience. Thanks!
HUNTER MCCORKLE
6/30/2025
Hi there, thank you so much for your positive comments about Liberty Buick GMC! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
CHARLOTTE, NC
Scott S|2012 Buick Enclave
Confirmed Service Customer
6/9/2025
Great job team
6/30/2025
Hi there, your satisfaction is our top priority. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
FORT MILL, SC
Barbara R|2011 Buick Lucerne
Confirmed Service Customer
6/9/2025
Love Liberty Buick and its service team
6/12/2025
We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Liberty Buick GMC! If you need anything, please do not hesitate to reach out!
MATTHEWS, NC
Hunter M|2023 GMC Yukon XL 1500
Confirmed Service Customer
6/11/2025
Jacob in service was amazing helping me getting oil change, tire rotation, state inspection and recalls on my 2023 GMC Yukon XL SLT. He was super helpful and was done quickly!
6/12/2025
It is great to hear everything was done quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
MONROE, NC
Niki S|2024 Buick Encore GX
Confirmed Service Customer
6/13/2025
GREAT EXPERIENCE!
6/30/2025
Hi, we are very happy we could provide you with a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
LOCUST, NC
Mark B|2021 GMC Yukon
Confirmed Service Customer
6/15/2025
Jacob is the man!
6/30/2025
Hi there, your satisfaction is our top priority. We sincerely value your business and look forward to your next visit!
MATTHEWS, NC
Brian M|2022 GMC 1500 Sierra Limited
Confirmed Service Customer
6/16/2025
In and out fast and efficiently
6/30/2025
It is great to hear everything was done quickly and to your satisfaction! Please don't hesitate to reach out if there's anything additional we can do for you.
CHARLOTTE, NC
Otis M|2024 GMC Yukon
Confirmed Service Customer
6/16/2025
Great experience all the time
6/30/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Liberty Buick GMC! We look forward to your next visit! Take care!
CHARLOTTE, NC
Michael C|2025 GMC Yukon
Confirmed Sales Customer
6/17/2025
Gave me the best price on a new Yukon within a 300 mile radius. Quick and easy purchase process once we arrived and the staff was very friendly.
REINALDO ESPINO VEGA
6/30/2025
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
FLOYD, VA
Tracy M|2013 GMC 1500 Yukon
Confirmed Service Customer
6/18/2025
We always have great service at Liberty GMC. Everyone is friendly, professional and knowledgeable.
6/30/2025
Hello there, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
CHARLOTTE, NC
Patricia D|2024 GMC Acadia
Confirmed Service Customer
6/18/2025
very polite and prompt getting my service done.
6/30/2025
We're glad everything was completed quickly and to your satisfaction! Thank you again for choosing Liberty Buick GMC and we hope to see you again.
KANNAPOLIS, NC
Brittany K|2025 Buick Enclave
Confirmed Sales Customer
6/21/2025
I appreciate the fair and supportive approach of your salesmen.
HUNTER MCCORKLE
6/30/2025
Hello, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Liberty Buick GMC
FORT MILL, SC
Audrey W|2018 Buick Enclave
Confirmed Service Customer
6/21/2025
The service person Justin was very informative and professional
6/30/2025
We're glad to hear you found our staff was so knowledgeable and helpful! We sincerely value your business and look forward to your next visit!
CHARLOTTE, NC
Dannie K|2022 GMC 1500 Sierra
Confirmed Service Customer
6/24/2025
Great service!!!
6/30/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If there is anything else you need, please do not hesitate to reach out!
CHARLOTTE, NC
Wayne J|2023 GMC Acadia
Confirmed Service Customer
6/18/2025
Very professional. Good job.
6/30/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Liberty Buick GMC and we hope to see you again soon!
INDIAN TRAIL, NC
Debra S|2020 Buick Enclave
Confirmed Service Customer
6/18/2025
fixed my AC on the hottest day of the year! And got it covered by warranty
6/30/2025
Hi there, thank you for taking the time to leave a review for us at Liberty Buick GMC. We're happy we could meet your expectations! Please don't hesitate to reach out to us if there's anything more we can do!
CHARLOTTE, NC
Susan S|2015 Buick Enclave
Confirmed Service Customer
6/21/2025
The whole team was very accommodating to make sure I was a happy client. Brad McCorkle goes above and beyond to make sure your entire experience at Buick is excellent. Jacob in service was very thorough. Job was completed on time and in the price point we discussed.
6/30/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Liberty Buick GMC! Please don't hesitate to reach out if there's anything additional we can do for you.
WAXHAW, NC
Jack P|2025 GMC Sierra 1500
Confirmed Sales Customer
6/24/2025
Liberty GMC is my family's go to dealer when we need a new vehicle. Scott McCorkle, his brother Brad and all the employees at Liberty are the friendliest, most knowledgeable and trustworthy people we have ever done business with. We won't go anywhere else.
JAMES HOPKINS
6/30/2025
Thanks for highlighting some of our staff who helped make this such a great experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
WEDDINGTON, NC
John G|2025 GMC Sierra 1500
Confirmed Sales Customer
6/25/2025
Easy to work with and great representatives.
ARTE ELLIOTT
6/30/2025
Hi, we're so glad that we were able to go above and beyond your expectations! Thank you so much again for your feedback! We hope you have a great day!
MOORESVILLE, NC
Thomas H|2022 GMC Terrain
Confirmed Service Customer
6/26/2025
my problem was not taking of
6/30/2025
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (704) 708-8000 when you have a chance. Thank you, and we look forward to hearing from you.
MATTHEWS, NC
Romie M|2025 GMC Canyon
Confirmed Service Customer
6/30/2025
Everyone was so pleasant and organized and very welcoming. Outstanding job& love the brown dog sorry I don't know his name
6/30/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
CHARLOTTE, NC
Stacy S|2024 GMC Canyon
Confirmed Service Customer
6/30/2025
Great experience and fast service.
7/2/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
GASTONIA, NC
Lowell B|2022 GMC Canyon
Confirmed Service Customer
6/24/2025
I had an 8:00 a.m. appointment for an oil change and tire rotation. I was there for over an hour and 45 minutes. I’ve never had to wait more than an hour before..
6/30/2025
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (704) 708-8000 to discuss your concerns, as your satisfaction is of utmost importance to us.
MINT HILL, NC
Deborah K|2024 Buick Encore GX
Confirmed Service Customer
6/25/2025
Brandon greeted me and showed me where to wait my car was serviced in the time frame that was given the waiting area was comfortable
6/30/2025
We're pleased to know we have been able to exceed your expectations and really help you out! We sincerely value your business and look forward to your next visit!
MATTHEWS, NC
Teresa R|2014 Buick Encore
Confirmed Service Customer
6/27/2025
Se service shop needs air conditioning but the service was great and but my key was too expensive you need to reduce the price of that key fob for the encore thank you
6/30/2025
Hi there, thank you; we appreciate your feedback and do hope to continue to be of service to you in the later future! We hope you enjoy the rest of your day.
CHARLOTTE, NC
Shelton E|2025 GMC Sierra 1500
Confirmed Sales Customer
7/1/2025
My experience was great. Everyone was pleasant and helpful.
BENJAMIN DOWNS
7/2/2025
Hi there, your satisfaction is our top priority. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
ROCK HILL, SC
Hunter M|2024 GMC Canyon
Confirmed Service Customer
7/1/2025
Fantastic Customer Service and very helpful!
7/2/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
MONROE, NC
William T|2023 GMC Yukon
Confirmed Service Customer
7/2/2025
Thanks for your message. We are not satisfied at all, and as a result our family will never purchase a GM vehicle again. Our Yukon had only around 30,000 miles and is less than three years old. Despite how new the vehicle is, the transmission failed in early April. (Note: Although your email claims that the service was on 6/30/25, the entire ordeal went continuously from early April to the end of June). We immediately took it to our dealer’s service department for repair under the warranty. The transmission was not replaced for over two months. During that time, the Yukon was not drivable, so it sat at the service center, and we were not able to use it for the various trips and projects we purchased a vehicle of that size for. We were told that the reason for this delay was that GM did not authorize providing a new transmission under the warranty for about two months, although the repair was clearly covered by the warranty. In other words, GM’s strategy was to delay and be as uncooperative as possible. Eventually, we were able to get the repair completed by filing a complaint with the BBB and threatening a lawsuit. I believe that if we had not taken those measures, we would still be waiting for our Yukon to be repaired. The “customer service” representative that GM assigned to this project merely pretended to help. She accomplished nothing and eventually stopped returning our calls. We did not hear from customer service again until after we solved the problem ourselves and GM knew that there was nothing for them to do. We were grateful to have our Yukon back but suspect that has more to do with our BBB complaint and threats of litigation. We have nothing good to say about GM or its products, and in particular about its customer service department or its business ethics. GM may “appreciate our business” at the beginning when it is taking our money for a substandard product. However, it would not be correct to say GM appreciates our business when it needs to deal with the consequences of selling deficient vehicles. We reserve all legal rights. Sincerely,
7/2/2025
Hello Mr. Terpening: We share your frustration with the parts availability and how this inconvenienced your family. As you know, we pushed GM to provide a transmission when the failed part (valve body) was not available. Both parts on back order became a very challenging issue for you and us. At Liberty Buick GMC, we value your business. Our reputation and credibility with you is our most critical goals. We are so sorry we were unable to facility a timely repair for you. We hope your vehicle is running great and gives you years of enjoyment. I'd like to extend an offer for some goodwill at our dealership for future service and maintenance needs. Please let me know if I can be of any assistance at all. Thank you, Scott Shirley Service Manager Liberty B/GMC
CHARLOTTE, NC
Benjamin D|2008 GMC Sierra
Confirmed Service Customer
7/3/2025
Liberty always gets the job done! Fast N Easy
7/31/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
CHARLOTTE, NC
Mark C|2015 Buick Enclave
Confirmed Service Customer
7/7/2025
Great service as usual. Had driven down from New Hampshire and called Jacob to schedule routine maintenance. Liberty had serviced my Enclave before I moved last year for Charlotte. Will be calling Jacob again next time I come south.
7/31/2025
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. We sincerely value your business and look forward to your next visit!
MINT HILL, NC
Kelley B|2025 Buick Enclave
Confirmed Sales Customer
7/8/2025
We received attention and assistance without delay; personnel were knowledgeable and friendly; flexible negotiation; and efficient process. Arte was helpful and thorough.
ARTE ELLIOTT
7/31/2025
Hi there, thank you for taking the time to leave a review for us at Liberty Buick GMC. We're happy we could meet your expectations! Until the next time we meet, take care!
PINNACLE, NC
Boann M|2024 GMC Yukon
Confirmed Service Customer
7/10/2025
Great people that took care of all of my needs.
7/31/2025
Wow, it's experiences like yours that really keep us motivated! Please don't hesitate to reach out to us if there's anything more we can do! We hope you enjoy the rest of your day!
DALLASTOWN, PA
Colleen M|2025 GMC Sierra 1500
Confirmed Sales Customer
7/11/2025
Shopping and purchasing at Liberty Buick GMC was one of the best (and quickest) vehicle shopping experiences we've had. Ben, our sales consultant, knew the vehicle and was able to answer all of our questions without pushing us to decide or "buy now." Ben and Manager Greg offered a variety of purchase options and allowed us to discuss and decide what worked best for us. Finally, our experience with David, the financial officer, completely sold us on using this dealership for any future vehicle purchases. HIGHLY RECOMMEND using Liberty Buick GMC for any of your vehicle purchases.
BENJAMIN DOWNS
7/31/2025
Congratulations on your new vehicle! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
WAXHAW, NC
Eloise J|2023 GMC Sierra 1500
Confirmed Service Customer
7/18/2025
Everyone was very professional! No wait time until the started my service
7/31/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Liberty Buick GMC. Thank you again for leaving this comment, and have a fantastic day!
ABINGDON, VA
Jeffrey M|2024 GMC Sierra 1500
Confirmed Service Customer
7/21/2025
They took good care of me again as always!! Never a problem!!
7/31/2025
We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
MATTHEWS, NC
Nicki V|2025 Buick Encore GX
Confirmed Sales Customer
7/1/2025
Prompt and friendly service
ARTE ELLIOTT
7/2/2025
Wow, we're glad you had such a wonderful experience with us! Thank you again for choosing Liberty Buick GMC and we hope to see you again.
FORT MILL, SC
James M|2024 GMC Canyon
Confirmed Service Customer
7/3/2025
Everything went great, Jacob in service and Brad in sales top of the line
7/31/2025
Hi there, thank you for taking the time to leave a review for us at Liberty Buick GMC. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Liberty Buick GMC
MINT HILL, NC
Robert S|2023 GMC Acadia
Confirmed Service Customer
7/10/2025
Always great
7/31/2025
Hello, thank you for your kind words and this wonderful review! Feel free to reach out to us if you need anything. Have a wonderful day.
MATTHEWS, NC
Carrie W|2021 GMC Yukon XL
Confirmed Service Customer
7/11/2025
My vehicle had an issue with a fuel module that left me stranded 300 miles from home. Liberty Buick GMC went above and beyond and got me taken care of so I could get back home with a loaner vehicle. The staff even stayed a little later past closing for me to arrive on a tow truck. One of the employees also helped me load my dog kennels on the back of the loaner truck and made sure i was comfortable before leaving. They had my vehicle fixed the following day. I am beyond thankful.
7/31/2025
Hello, we really appreciate your feedback! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
CHEROKEE, NC
Quinton G|2025 GMC Canyon
Confirmed Sales Customer
7/15/2025
The whole process was easy and I ended up leaving with the vehicle I wanted. But what really set things apart were the people. I had recently decided not to do business with another dealership because of how I felt like I was being treated. From the moment I reached out to inquire about a vehicle, it was a night and day difference. Debbie was ready and excited to help get me the information I needed and got me set up to with an appointment, Rusty was pleasant to work with and made sure I was getting what I was looking for while Greg made sure I got what I needed, even finding an offer I didn't know I qualified for. Finally, David's experience and professionalism made the finance process go quickly and smoothly. From the moment I reached out to when I drove off the lot, I couldn't be happier with every person I worked with, and I look forward to working with any of them again in the future.
JAMES HOPKINS
7/31/2025
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
MAIDEN, NC
Voneva M|2017 GMC Yukon XL
Confirmed Service Customer
7/21/2025
was able to get in within 2 days of my call for a very important issue....no a/c in the high temps
7/31/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
ROCK HILL, SC
Kay K|2018 Buick Enclave
Confirmed Service Customer
7/21/2025
Service was fine, customer room is also very good, and everyone there treated me very well. My only question was that I brought along info on "rewards" that I had coming and gave them to my service man, but when I paid and left, I did not get one cent of those rewards----WHY?
7/31/2025
Hello, we really appreciate your feedback! We sincerely value your business and look forward to your next visit!
MATTHEWS, NC
Rita L|2025 Buick Envista
Confirmed Sales Customer
7/24/2025
I had an outstanding experience at Liberty Buick GMC! From start to finish, the level of service I received was exceptional. Hunter went above and beyond to ensure I was completely satisfied and well taken care of. He was attentive, professional, and made sure I felt confident and informed every step of the way. Greg, the manager, worked diligently behind the scenes to get the deal done in a timely and efficient manner. His commitment to making the process smooth and stress-free truly exceeded my expectations. David, the finance manager, was very friendly and incredibly patient with me. He took the time to explain all the details clearly and made sure I understood everything before moving forward. His calm and approachable demeanor made a big difference and helped put me at ease. Overall, the entire team at Liberty Buick GMC went above and beyond. I highly recommend them to anyone looking for exceptional service, transparency, and a team that genuinely cares about their customers. Thank you again!
HUNTER MCCORKLE
7/31/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
PERRY, GA
Kim B|2015 GMC Yukon
Confirmed Service Customer
7/24/2025
Car was fixed in a timely manner. Jacob Maynes is awesome!!
7/31/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Liberty Buick GMC! Please let us know if there is anything else we can do for you; we are more than happy to help!
INDIAN LAND, SC
David L|2024 GMC Sierra 1500
Confirmed Sales Customer
7/30/2025
Fast and simple transaction.
BENJAMIN DOWNS
7/31/2025
Hi there, your satisfaction is our top priority. We sincerely value your business and look forward to your next visit!
JACKSONVILLE, NC
Mark R|2022 GMC 1500 Sierra
Confirmed Service Customer
8/5/2025
Service was great. The people were very helpful.
8/22/2025
Hi, we are so pleased you enjoyed your visit to Liberty Buick GMC! We sincerely thank you for the positive review, and look forward to seeing you again soon!
CHARLOTTE, NC
Robert S|2024 Buick Encore GX
Confirmed Service Customer
8/5/2025
It was good I learn how to change my oil, with THE PLATE REMOVE!
8/22/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Until the next time we meet, take care!
WAXHAW, NC
Shardene B|2015 Buick LaCrosse
Confirmed Service Customer
8/10/2025
Good but I asked for my parking break light to be checked during oil change and the problem was addressed instead I was being told about a dirty air filter
8/22/2025
Hello, we really appreciate your feedback! We sincerely value your business and look forward to your next visit!
HUNTERSVILLE, NC
Charlie B|2015 Buick Encore
Confirmed Service Customer
7/24/2025
Jacob does a good job of taking care of me and my Buick.. He was also a great help when my daughter had to replace her car that had been wrecked. She got an Encore.
7/31/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Liberty Buick GMC. We are always more than happy to assist you if anything else comes up. Take care!
MINT HILL, NC
Joyce M|2024 GMC Acadia
Confirmed Service Customer
7/28/2025
Service performed in a timely professional manner by friendly employees, an excellent dealership!
7/31/2025
We're glad everything was completed quickly and to your satisfaction! We hope to be of service to you again in the future. Best wishes, Liberty Buick GMC
WINSTON SALEM, NC
Robert S|2023 GMC Acadia
Confirmed Service Customer
7/31/2025
Always a pleasure
7/31/2025
Hi there, we are very happy to have provided you with such a positive experience! Thank you again for choosing Liberty Buick GMC and we hope to see you again.
MATTHEWS, NC
John T|2023 GMC Yukon XL 1500
Confirmed Service Customer
8/4/2025
Everything was good
8/22/2025
Hi, we are very happy we could provide you with a positive experience! We hope to be of service to you again in the future. Best wishes, Liberty Buick GMC
MINT HILL, NC
Colleen M|2025 GMC Sierra 1500
Confirmed Service Customer
8/5/2025
Very happy with our experience. All questions answered, concerns addressed, friendly professional staff. When we are ready to purchase another GMC product, we will be back!
8/22/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Liberty Buick GMC. Thank you, and have a fantastic day!
WAXHAW, NC
Joshua S|2021 GMC 1500 Sierra
Confirmed Service Customer
8/8/2025
The service done was very well and three weeks ahead of schedule. The folks working there are just great and the communication was amazing.
8/22/2025
Hello there, we appreciate you taking the time to leave us this feedback. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
INDIAN TRAIL, NC
Alisan U|2023 Chevrolet Equinox
Confirmed Service Customer
8/9/2025
Justin is outstanding. He always goes extra miles.
8/22/2025
Hi there, we are very happy to have provided you with such a positive experience! We do hope we can be of assistance in the future. Take care!
CHARLOTTE, NC
Heather M|2022 GMC Terrain
Confirmed Service Customer
8/12/2025
Everything went well :)
8/22/2025
Hello, we're happy to hear you had such a positive experience with our team! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
MOORESVILLE, NC
Patrick F|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
8/13/2025
Fair and straightforward
JAMES HOPKINS
8/22/2025
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
NEW LONDON, NC
Seth W|2024 GMC HUMMER EV Pickup
Confirmed Service Customer
8/12/2025
Inspection
8/22/2025
Hi, we are very happy we could provide you with a positive experience! We can't wait to see you again, have a great day.
MATTHEWS, NC
Jerry D|2021 GMC 1500 Sierra
Confirmed Service Customer
8/16/2025
The sunroof repair and maintenance were top notch. More loaner vehicles are needed.
CHARLOTTE, NC
Robert S|2019 GMC Acadia
Confirmed Service Customer
8/20/2025
Scott in service did a great job with communication and determining the problem with my car quickly.
8/30/2025
Wow, it's experiences like yours that really keep us motivated! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
CHARLOTTE, NC
Anne D|2014 Chevrolet 1500 Silverado
Confirmed Service Customer
8/20/2025
Had an appointment for oil change and tire rotation, had a $20 coupon to bring in a vehicle other than one bought at Liberty When I checked out my they did not rotate the tires, didn't apply the $20 coupon until I asked about it. Also beforethe discount the bill was $123 high for just an oil change. Also they say they did a 27 point inspection which they didnt do because one tire had 27# of air when I took it in and 27# when I got it back. So needless to say I was not very happy or impressed with the service and will not bring my truck there sgain
8/30/2025
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (704) 708-8000 to discuss your concerns, as your satisfaction is of utmost importance to us.
CHARLOTTE, NC
Michelle S|2015 Buick LaCrosse
Confirmed Service Customer
8/20/2025
I had an appointment for a Dianostic test. I was there for a long time!!! 10:30 - 1:00. However, Brandon was extremely attentive to me. He provided updates frequently. He was great in explaining everything to me. Brandon made the experience less painful. Also, the young lady at the Customer Service Desk was very helpful as well. I loved the professionalism everyone shown.
8/30/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Liberty Buick GMC. We hope to be of service to you again in the future. Best wishes, Liberty Buick GMC
CHARLOTTE, NC
Brenda T|2018 GMC Acadia
Confirmed Service Customer
8/21/2025
I came in for an oil change/tire rotation that I've done for years. Jacob had left so I ended up with a differnt guy checking me in. I went to wait room and sat an hour then went to check to see if it was completed like he said. Usually Jacob had come through once telling me it was almost finished did I want the free car wash which I sometimes waited for and other times not. No one had come by so I checked and the guy (name might be Brandon) said give him 5 minutes so I went back inside with cashier. Around 5-6 minutes later I stepped outside to see and he handed me the key fob and paperwork so went in to pay but as I noticed the price was more than usual I made comment about the price going up a lot. When I questioned it Katy said did you buy your tires here and I said yes. So although I thought that would have been on the computer with my records he had charged me for tire rotation. I never had to remind Jacob and I know he saw many coustomers throughout his years so I feel certain it is somewhere on the computer. He redid it and still when Katy got paperwork back there was still something not right because she handed it back to him so finally I got paperwork and signed and left. Katy thanked me for my patience but the guy didn't apologize for mistake or thank me or anything. (I think perhaps he needs more training in dealing with People before being put on floor). Got home and looked at it and the labor was 38.92, parts 69,95 with total of 123.77. I decided to call the dealorship this morning and check on price of oil change and was told 108. before I completed this survery so I'm not sure why the difference because I asked if this included labor. I've always previously been very satisfied with my service but this time really makes me unsure. You can publish if you want but I doubt you would. The only reason I gave for the 2 was the calm helpful way Katy dealt with the issue otherwise it would have been 1 or less. I might have even given a 3 if the guy had somehow acknowledged the confusion and charging for something that was to be free. My oil was changed and I assume tires rotated but I really don't know for sure. I honestly came home thinking should I go somewhere else next time.
8/30/2025
Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We would like the opportunity to address your concerns. Please reach out to us directly at (704) 708-8000 when you have a chance. Thank you, and we look forward to hearing from you.
MATTHEWS, NC
Christian M|2025 GMC Sierra 2500 HD
Confirmed Sales Customer
8/13/2025
Quick and easy
ARTE ELLIOTT
8/22/2025
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
GAFFNEY, SC
Dixie D|2024 Buick Encore GX
Confirmed Service Customer
8/14/2025
Staff was very professional and courteous. Informed me that service would take about an hour and it did only take an hour. I have always received great service since I bought my vehicle from Liberty Buick and will continue to use Liberty Buick.
8/22/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
HARRISBURG, NC
Jeffrey M|2024 GMC Terrain
Confirmed Service Customer
8/14/2025
Good service once again!!
MATTHEWS, NC
Robert J|2025 GMC Sierra 1500
Confirmed Service Customer
8/17/2025
great service as always, I've been a loyal customer since 1998
8/30/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Liberty Buick GMC and we hope to see you again soon!
MINT HILL, NC
John M|2025 GMC Yukon
Confirmed Sales Customer
8/19/2025
Purchase of the Denali Yukon went very smoothly under the guidance of Hunter McCorkle, he represents Liberty Buick GMC, he's a fantastic salesman, someone I'm proud to know, he's my go to @ the dealership now!
HUNTER MCCORKLE
8/30/2025
Hi there, thank you for taking the time to leave a review for us at Liberty Buick GMC. We're happy we could meet your expectations! We sincerely value your business and look forward to your next visit!
WINSTON SALEM, NC
Ben T|2024 GMC Canyon
Confirmed Service Customer
8/23/2025
Always a great experience with Liberty Buick GMC.
8/30/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Liberty Buick GMC and we hope to see you again soon!
MINT HILL, NC
Raymond P|2018 GMC Yukon
Confirmed Service Customer
8/31/2025
Good experience. Great service staff.
9/2/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Liberty Buick GMC.
WAXHAW, NC
Alexander M|2018 GMC Yukon XL
Confirmed Service Customer
9/8/2025
Consistent. Made appointment...tasks requested were completed in a timely fashion. Items that required further attention were brought to my attention. Billing for services was reasonable. And they stand by their work.
9/30/2025
Hello, we really appreciate your feedback! If you have any further questions, please give us a call. We're always happy to help!
MATTHEWS, NC
Charles G|2024 GMC Sierra 1500
Confirmed Service Customer
9/10/2025
As always, great service experience. No complaints.
9/30/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs! Have a wonderful day!
MOUNT CROGHAN, SC
Mark A|2022 GMC 1500 Sierra
Confirmed Service Customer
8/22/2025
Very thorough and quick. Good experience
8/30/2025
We're glad everything was completed quickly and to your satisfaction! Thank you again for choosing Liberty Buick GMC and we hope to see you again.
CHARLOTTE, NC
Edwin H|2007 GMC Acadia
Confirmed Service Customer
9/4/2025
I liked the facility and the people that I met But I didn’t really receive the service I was supposed to get I had installed a radio system that I purchased via EBay which needed to be paired with my 2007 GMCAcadia. So I got charged $200 for bringing it in But nothing was fixed So I’m very disappointed for my service
9/25/2025
Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We would like the opportunity to address your concerns. Please reach out to us directly at (704) 708-8000 when you have a chance. Thank you, and we look forward to hearing from you.
INDIAN TRAIL, NC
Tyler H|2025 GMC Terrain
Confirmed Sales Customer
9/9/2025
Hunter and his team did an amazing job from start to finish. Will be purch
HUNTER MCCORKLE
9/30/2025
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Liberty Buick GMC! We sincerely value your business and look forward to your next visit!
MATTHEWS, NC
Reginald H|2015 GMC Terrain
Confirmed Service Customer
9/11/2025
While making my appointment, I was informed that my normal Service Representative was no longer employed there. Upon arrival, there was confusion as to was to be my assigned service representative. Next, after the completion of my service, costing over $670, while driving home, I tested my windshield wiper fluid only to find out that the reservoir was bone dry. I contacted the assigned service representative to express my disappointment. He suggested that I return back to the dealership to have it filled. I explained that for me to return was not time wise or economically sound. I requested a credit or voucher for my next service. The gentleman, Brandon explained that he was not authorized to grant my request. This incident gives me cause to pause as to what other portion of my service was overlooked, ie, was my fluids really check and or replenished, where my spark plugs actually replaced. This was not a good experience.
9/25/2025
Hello, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Here at Liberty Buick GMC, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (704) 708-8000 to discuss ways we can better serve you in the future.
ROCK HILL, SC
Larry B|2021 GMC Yukon
Confirmed Service Customer
9/17/2025
As soon as I pull in they call me by name. They always know why I’m there and explain and tell me how long if I want to wait or leave. Everyone there is very friendly.
9/30/2025
We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Liberty Buick GMC!
CHARLOTTE, NC
Patricia F|2023 Buick Encore GX
Confirmed Service Customer
9/17/2025
Staff courteous as usual. Staff gave me a "window", when car would be ready, and it was.
9/30/2025
Hello, thank you for your kind words and this wonderful review! We hope to be of service to you again in the future. Best wishes, Liberty Buick GMC
CHARLOTTE, NC
Gregory G|2019 Buick Envision
Confirmed Service Customer
9/11/2025
Service as good. Lounge needs comfortable chairs.
9/30/2025
Hello, we're happy to hear you had such a positive experience with our team! We can't wait to see you again, have a great day.
FORT MILL, SC
Angela M|2025 Buick Envision
Confirmed Service Customer
9/11/2025
Excellent
9/30/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Liberty Buick GMC and we hope to see you again soon!
CONCORD, NC
Daniel S|2025 GMC Yukon
Confirmed Sales Customer
9/12/2025
I had an excellent experience at Liberty Buick GMC. I called ahead for the vehicle that I saw online and by the time I got there it was already pulled around ready for the test drive. They were excellent letting my wife and child (kid seat included) go on the test drive. After that it was an efficient experience where they took care of me financially and from a service perspective. Hunter was my salesperson, and he did an excellent job communicating everything. David Helms in finance was excellent as well, very personable. You can tell this is a family ran dealership with the customer service they provide.
HUNTER MCCORKLE
9/30/2025
Hi, we are very happy we could provide you with a positive experience! We sincerely value your business and look forward to your next visit!
WAXHAW, NC
Yang C|2019 Buick Regal
Confirmed Service Customer
9/15/2025
I went in for a routine oil change. Everyone was friendly and helpful. Price was very reasonable, and they finished the job quickly. Excellent experience.
9/30/2025
We're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
CHARLOTTE, NC
David C|2020 GMC Terrain
Confirmed Service Customer
9/18/2025
It was good Labor seems to have gone up
9/30/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Liberty Buick GMC.
CHARLOTTE, NC
Frenda W|2011 Buick Regal
Confirmed Service Customer
9/20/2025
The staff is not as friendly with doing the bare minimal. I was there to have my oil changed and tires rotated. They did not rest the information in the vehicle. They did not provide the 21 pt inspection. I had to ask if the fluids were topped off…there were no updates provided about my vehicle. I am unsure if I will come back. I purchased my vehicle from this location in 2010 and it’s disheartening how things have changed.
9/25/2025
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (704) 708-8000 to discuss your concerns, as your satisfaction is of utmost importance to us.
CHARLOTTE, NC
Mark W|2020 GMC Canyon
Confirmed Service Customer
9/23/2025
It was fine. When I paid I found out that there is a fee for credit card. The price with fee might not have me coming back
9/25/2025
Hello, Mr. Wittig, We sincerely apologize for the inconvenience as this was an update made our credit card company. We hope that you would allow us to continue to be of assistance to you in the future as we value your business.
MATTHEWS, NC
Robert H|2024 GMC Sierra 1500
Confirmed Service Customer
9/17/2025
Things went well through out the buying process. Quick and easy!
9/30/2025
We're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
CHARLOTTE, NC
Farah P|2025 Buick Envista
Confirmed Sales Customer
9/20/2025
Excellent
JAMES HOPKINS
9/30/2025
Hello, we really appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Liberty Buick GMC
CHARLOTTE, NC
Alan M|2025 Buick Envision
Confirmed Sales Customer
9/23/2025
Knowledgeable and friendly people.
LEE VANG
9/30/2025
Hi there, thank you for taking the time to leave a review for us at Liberty Buick GMC. We're happy we could meet your expectations! Thank you again for choosing Liberty Buick GMC and we hope to see you again.
CHARLOTTE, NC
Barry B|2021 GMC Yukon
Confirmed Service Customer
9/23/2025
Went in for a recall and oil change on my GMC and had a great experience fast friendly and very helpful
9/30/2025
It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Liberty Buick GMC and we hope to see you again.
PAGELAND, SC
Vimal C|2025 GMC HUMMER EV SUV
Confirmed Sales Customer
9/25/2025
Everyone at the dealership was great to work with. Especially Hunter gave a really great overview of the vehicle. Would highly recommend Liberty buick-GMC to everyone.
HUNTER MCCORKLE
9/30/2025
Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
MARVIN, NC
Ailene P|2024 Buick Encore GX
Confirmed Service Customer
9/29/2025
they were professional and expediant
9/30/2025
Hi, we're happy you found our staff to be so supportive during your experience here at Liberty Buick GMC. We sincerely value your business and look forward to your next visit!
CHARLOTTE, NC
Mary S|2022 Buick Encore GX
Confirmed Service Customer
10/14/2025
Thorough!
10/31/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Liberty Buick GMC and we hope to see you again soon!
CHARLOTTE, NC
Jennifer R|2020 GMC 2500HD Sierra
Confirmed Service Customer
10/15/2025
I brought my diesel truck to Liberty GMC for what was clearly an air leak in the turbo system. From the start, I was told there would be a $180 diagnostic fee to identify the issue — which I agreed to. After two days, they came back saying I needed a new fuel filter and mass airflow sensor for $750. I immediately told them this was not the issue, since the MAF code was triggered because of the air leak, not the cause of it. I even provided videos showing the exact noise. A week later, they claimed the sound was caused by the hood intake grate and cited a TSB — but that TSB only applies to a whistling noise at high speeds. My noise occurs at all speeds, something they would have noticed if they’d simply taken the truck for a proper test drive. Despite all this, they kept insisting I needed a new air filter and MAF sensor — clearly trying to sell unnecessary parts instead of actually diagnosing the problem. When I told them I’d lost confidence in their ability to work on a diesel engine and would be picking up my truck, they still charged the full diagnostic fee, even though they didn’t diagnose anything correctly. To make matters worse, when I picked it up, my truck had engine coolant sprayed all down the side, which they didn’t even bother to clean or explain. I would never recommend Liberty GMC to anyone needing serious mechanical work — especially diesel owners. They wasted a week of my time, misdiagnosed the problem, and handed back my truck in worse condition than when I dropped it off.
10/31/2025
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (704) 708-8000 to discuss your concerns, as your satisfaction is of utmost importance to us.
CHARLOTTE, NC
Constance C|2024 Buick Envision
Confirmed Service Customer
10/6/2025
fast and efficient!! everyone is friendly!!
10/31/2025
We're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
INDIAN LAND, SC
Bradley N|2019 GMC Terrain
Confirmed Service Customer
10/8/2025
Well, I had my car in for service a while back because I was going away on a trip and I had them check everything out. They said everything is good but I needed a tire cause I had a nail in it so I replaced the tire and went on my trip and on the way home from my trip sensor came on stating service my tire indicator so it took another week till I got into for service but in the meantime, my car wouldn’t start and here my battery was that week. It could not start my car and this was two weeks after I had it in to have everything checked so at this point, I took it back to the dealer to get the indicator light fixed for the tire and it cost me another hundred and some dollars to fix that and at this point I think I’m gonna find somewhere else to take my vehicle because when I ask them to check things, they don’t check what I asked them to do and I feel that when your servicing a car to go off on a trip, you should always check your battery strength in life and it could’ve left me sit on my trip fortunately it did not, but it did let me sit at work so at this point, I think I need to leave going to the dealership and spending lots of money every time I go for Everything And find somewhere else to get my vehicle serviced
MONROE, NC
Cara C|2026 Buick Envista
Confirmed Sales Customer
10/14/2025
This was the absolute best car buying experience I have ever had. Ray and Rob were amazing.
REINALDO ESPINO VEGA
10/31/2025
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
CHARLOTTE, NC
George B|2023 GMC Sierra 2500 HD
Confirmed Service Customer
10/15/2025
I made an appointment, and when we arrived with the truck and trailer, they were very accommodating and helpful. We told them that we were in a kind of a hurry because we needed the truck later on that day. It didn't take them long to conduct the analysis and determine what was wrong, and it wasn't with the truck but with the trailer connection. Fortunately, no repairs needed to be done, so we were still able to make our commitments later that day.
10/31/2025
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
WAXHAW, NC
Ocie M|2015 GMC Yukon
Confirmed Service Customer
10/15/2025
Amazing service as always! 🤝🏾
10/31/2025
Hi, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.
GASTONIA, NC
Mark K|2023 GMC Sierra 1500
Confirmed Service Customer
10/24/2025
I took my truck in on September 30 for an oil leak in new tires. The oil leak was a warranty issue and they said it was about 10 hours of labor. It took them 10 days to complete the warranty repair and put the new tires on. When I went to pick up the truck, they said one of the tires was low on air so they put some air in it and gave it to me. On the way home I noticed a vibration once I got on the highway. The next morning that tire was flat, so I aired it up and took it back in. They said the valve stem was loose in the tire weight was loose, so they fix both things. I drove home and it was still vibrating on the freeway so I took it back in again the next day. They were nice enough to give me a loaner car while they had it a few more days. They said their tire balance machine was not working properly and they needed to get it repaired. I picked it up again yesterday, day 24, and while drove at home still felt the vibration. So I went right back and took the service manager for a ride. At first, he said he didn’t feel anything even though I can clearly feel vibration. Finally, he admitted that he could feel it and he thought he knew what it could be. So they gave me the loaner again, which I am driving right now, day 25 of this repair I really hope they can figure this out. I wish they could just put my old tires back on because it drove as smooth as any truck I’ve ever had. I love my Denali and I expected to drive like it did before I got the tires replaced. feeling very frustrated
10/31/2025
Here at Liberty Buick GMC, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (704) 708-8000 to discuss ways we can better serve you in the future.
WAXHAW, NC
Vernia S|2021 Buick Encore GX
Confirmed Service Customer
10/15/2025
... car towed in on Saturday, ... was not repaired until that Thursday, was not kept informed about repairs, no loaner car - there was a time when I could get a loaner, now there is never one available - so, I had to rent a car for six day, which added another layer of cost on top of the repair cost. ( The car was just in the shop in August.) ... car not even washed, not a good or positive experience!
10/31/2025
Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We would like the opportunity to address your concerns. Please reach out to us directly at (704) 708-8000 when you have a chance. Thank you, and we look forward to hearing from you.
MONROE, NC
George K|2023 Buick Encore GX
Confirmed Service Customer
10/16/2025
Brought my car in because of an issue with turning my car off . The gm and rob mullins took care of me.made sure my car was working right
10/31/2025
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you have any further questions, please give us a call. We're always happy to help!
CHARLOTTE, NC
Jennifer D|2026 Buick Enclave
Confirmed Sales Customer
10/29/2025
I don't know how many cars I have bought from Liberty Buick.....something approaching a dozen. I love the atmosphere and the people. Rob Mullis was my first salesperson and now it's Ben Downs. They are both helpful and caring and Ben is patient, engaging, and extremely patient. David is a rock star....knows and loves what he does and does it with ease while imparting knowledge. Brandon, my technician, is caring and helpful and like a big teddy bear. Thank you LB. I appreciate all of you.
BENJAMIN DOWNS
10/31/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
GASTONIA, NC
David C|2024 GMC Sierra 1500
Confirmed Service Customer
10/29/2025
Everything was professional.
10/31/2025
Hi, your wonderful feedback and rating mean a lot to us. Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
CHARLOTTE, NC
Boann M|2024 GMC Yukon
Confirmed Service Customer
10/30/2025
Great customer service
10/31/2025
Hello, thank you for sharing your positive experience! We sincerely value your business and look forward to your next visit!
DALLASTOWN, PA
Hank P|2021 Buick Enclave
Confirmed Service Customer
10/30/2025
Made an appointment, told me about 1.5 hours, that is what it was.
10/31/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We look forward to your next visit! Take care!
MATTHEWS, NC
Bradley N|2019 GMC Terrain
Confirmed Service Customer
10/31/2025
Not sure if I’m going to return due to my last few experiences at the dealership
10/31/2025
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (704) 708-8000 to discuss your concerns, as your satisfaction is of utmost importance to us.
MONROE, NC
Mary W|2022 GMC Acadia
Confirmed Service Customer
10/31/2025
Everyone was very curious and helpful. Friendly as always.
11/3/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Liberty Buick GMC and we hope to see you again soon!
INDIAN TRAIL, NC
Kenneth M|2026 Buick Encore GX
Confirmed Sales Customer
10/31/2025
It all began with a good sales consultant...Rusty Hopkins is the most honest and helpful auto salesperson I have ever encountered, having purchased many cars from several dealerships over my 68 adult years. Rusty went way beyond to solve the OnStar issue. I congratulate Liberty Buick GMC for its hiring practices. Rusty is a valuable employee. Ken Marques Matthews, NC
JAMES HOPKINS
11/3/2025
Hello, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day!
MATTHEWS, NC
Jacob L|2025 GMC Sierra 1500
Confirmed Sales Customer
11/3/2025
Everyone was great from top to bottom.
ARTE ELLIOTT
11/28/2025
Wow, we're glad you had such a wonderful experience with us! We can't wait to see you again, have a great day.
SNOW HILL, NC
Patricia C|2023 GMC Acadia
Confirmed Service Customer
11/6/2025
I had a problem with a tire that was accidentally damaged and needed to be replaced. Justin gave me a next day appointment and had the new tire on within an hour. Great service! Thank you Liberty!!
11/28/2025
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
MATTHEWS, NC
William F|2023 GMC Sierra 1500
Confirmed Service Customer
11/8/2025
SHop was ready for me at the scheduled time, service ws performed shorter than promised while I waited in the waiting room, staff was professional and courteous.
11/28/2025
Hello, we really appreciate your feedback! We do hope we can be of assistance in the future. Take care!
MATTHEWS, NC
Kenneth G|2025 GMC Canyon
Confirmed Service Customer
11/10/2025
Pleasantly surprised , Very professional and excellent quick service
11/28/2025
We're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
OAKBORO, NC
Jeff F|2019 Chevrolet Colorado
Confirmed Service Customer
11/12/2025
Good communication and faster service than expected. Easy car check in process. All with a much better cost than another Charlotte GM dealership. I'll definitely be back for additional service on my vehicles.
11/28/2025
We're pleased to know we have been able to exceed your expectations and really help you out! We sincerely value your business and look forward to your next visit!
MINT HILL, NC
Tara W|2026 GMC Yukon
Confirmed Sales Customer
11/12/2025
We love working with this dealership. We have purchased our last two Yukons here and use the dealer for all our service needs. The sales and service departments are easy to work with and take pride in what they do. Rusty and Greg got my new Yukon ordered as soon as the 2026 model was available and I am so far very satisfied with my purchase.
JAMES HOPKINS
11/28/2025
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
CHARLOTTE, NC
Elizabeth E|2019 GMC Terrain
Confirmed Service Customer
11/13/2025
It was easy to call to set up an appointment for my car to be serviced. I even asked about dropping the car off early for the day and gave them my time line. Hunter called the day of service and went over requested services and additional issues that needed attention. We talked about costs and the need of services. Hunter listened to my request for things that could safely wait. I appreciate having someone to hear my cost concerns and understand safety and necessity vs added ease. Pick up was quick and efficient. And I was pleased with the cost of the service.
11/28/2025
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
MATTHEWS, NC
Norman L|2016 GMC Canyon
Confirmed Service Customer
11/15/2025
Drop truck off, contacted me when done…
11/28/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Liberty Buick GMC.
CHARLOTTE, NC
Vernia S|2021 Buick Encore GX
Confirmed Service Customer
11/16/2025
on this occasion, things went well as the service was minor.
11/28/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Liberty Buick GMC and we hope to see you again soon!
MONROE, NC
Stewart C|2022 GMC 1500 Sierra
Confirmed Service Customer
11/18/2025
Everything went well.
11/28/2025
Hello, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
CHARLOTTE, NC
Jacquetta C|2019 GMC Yukon XL
Confirmed Service Customer
11/19/2025
I was a little bit disappointed, my car was not ready when I got there.
11/28/2025
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (704) 708-8000 to discuss your concerns, as your satisfaction is of utmost importance to us.
CHARLOTTE, NC
Otis M|2024 GMC Yukon
Confirmed Service Customer
11/19/2025
Always a Great Experience
11/28/2025
Hi there, we are so glad that you had a wonderful experience with us! Please let us know if we can be of any further assistance to you! We hope you enjoy the rest of your day!
CHARLOTTE, NC
Todd F|2023 GMC Yukon XL 1500
Confirmed Service Customer
11/19/2025
Added C-clip to 2nd row seat and replaced lumbar motor driver seat. All work done within a day.
11/28/2025
Hi there, thank you for taking the time to leave a review for us at Liberty Buick GMC. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
CHARLOTTE, NC
Michael C|2025 Buick Enclave
Confirmed Service Customer
11/20/2025
Arte gave me personal attention and checked to see that my vehicle was serviced promptly. He represents Liberty well!
11/28/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Liberty Buick GMC. We sincerely value your business and look forward to your next visit!
MATTHEWS, NC
Tyler D|2024 GMC Sierra 1500
Confirmed Service Customer
10/29/2025
Scheduling was straightforward. Once I arrived, the team quickly checked me in, and I was able to relax in the waiting room. The waiting room and the bathrooms are well-kept and welcoming. Within 45 minutes my service was complete and after a stop at the service desk to finalize paperwork, my truck was outside waiting. Everyone was kind and favorable to deal with.
10/31/2025
Hello, we are glad we could help! Please don't hesitate to reach out to us if there's anything more we can do!
FORT MILL, SC
Dora D|2023 Buick Encore GX
Confirmed Service Customer
11/3/2025
The intake was superb and very smooth. Service members were professional and knowledgeable.
CHARLOTTE, NC
Lucinda C|2015 Buick Enclave
Confirmed Service Customer
11/14/2025
We I drove in there were 4 guys at their computer and not one greeted me. I had to get their attention.
11/28/2025
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (704) 708-8000 to discuss your concerns, as your satisfaction is of utmost importance to us.
MARSHVILLE, NC
Lowell B|2022 GMC Canyon
Confirmed Service Customer
11/17/2025
Personnel are very helpful and friendly. Prices a little high.
11/28/2025
Hello, we really appreciate your feedback! We do hope to continue to be of service to you in the future. We hope you enjoy the rest of your day!
MINT HILL, NC
Samuel M|2017 GMC Canyon
Confirmed Service Customer
11/20/2025
Professional and friendly
11/28/2025
Your satisfaction is important to us, so we want to sincerely thank you for choosing Liberty Buick GMC and we hope to see you again soon!
CHARLOTTE, NC
Connie C|2014 Buick Encore
Confirmed Service Customer
11/21/2025
It was my first time going to Liberty for a repair. They were able to determine that my repair may be needed because of something a previous repair shop did. They contacted that repair shop for me to explain. That repair shop requested that I bring my car back to them so that they could fix it in case it was something that they had previously done wrong. Scott at Liberty was very helpful and very friendly, as was everyone else that I came in contact with. I did not end up getting my car repaired with Liberty, but I will consider them for future repairs because of the great customer service they showed.
11/28/2025
Hi, we are very happy we could provide you with a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We hope you enjoy the rest of your day!
INDIAN TRAIL, NC
Crystal B|2025 Buick Envision
Confirmed Sales Customer
11/22/2025
No pressure and understood my needs. Ben never made me feel like I was taking up too much of his time.
BENJAMIN DOWNS
11/28/2025
Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!
MATTHEWS, NC
Patrick R|2025 GMC Sierra 1500
Confirmed Service Customer
11/26/2025
Easy in and out. Turn around was exactly when they said it be.
11/28/2025
Hi there, thank you for taking the time to leave a review for us at Liberty Buick GMC. We're happy we could meet your expectations! We hope to be of service to you again in the future. Best wishes, Liberty Buick GMC
ROCK HILL, SC
Alfreda N|2019 Buick Encore
Confirmed Service Customer
11/28/2025
I receive excellent care of me concerns regarding my 2019 Buick Encore the staff make sure my knees were addressed regarding the types of services that I needed on that particular day thank you GMC but excellent customer service
11/28/2025
Hi there, thank you for taking the time to leave a review for us at Liberty Buick GMC. We're happy we could meet your expectations! Until the next time we meet, take care!
CHARLOTTE, NC
Eddie M|2019 GMC 1500 Sierra
Confirmed Service Customer
12/31/2025
It was good, I have using your dealership since 2020 to service my truck and I am very satisfied with your work. The only improvement I would suggest is with your price point on maintance/repair items.
12/31/2025
Hi there, thank you; we appreciate your feedback! We sincerely value your business and look forward to your next visit!
MATTHEWS, NC
Wayne A|2025 GMC Terrain
Confirmed Service Customer
11/21/2025
Outstanding as always
11/28/2025
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Liberty Buick GMC. We hope you have a great day!
CHARLOTTE, NC
Rahasia F|2021 Chevrolet Camaro
Confirmed Service Customer
11/21/2025
I love my experience and it feels like family always. One of the best decisions I made was purchasing my Camaro from this awesome dealership
11/28/2025
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope you enjoy the rest of your day!
LUMBERTON, NC
Daniel T|2026 GMC Canyon
Confirmed Service Customer
11/25/2025
Great service
11/28/2025
Hello, we're glad to hear you enjoyed your visit. Please let us know if there is anything else we can do for you; we are more than happy to help!
CHERAW, SC
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