Our Reviews

Fast and simple transaction.

Everything was good

Very happy with our experience. All questions answered, concerns addressed, friendly professional staff. When we are ready to purchase another GMC product, we will be back!

Always a pleasure

Inspection

Staff was very professional and courteous. Informed me that service would take about an hour and it did only take an hour. I have always received great service since I bought my vehicle from Liberty Buick and will continue to use Liberty Buick.

Good service once again!!

Had an appointment for oil change and tire rotation, had a $20 coupon to bring in a vehicle other than one bought at Liberty When I checked out my they did not rotate the tires, didn't apply the $20 coupon until I asked about it. Also beforethe discount the bill was $123 high for just an oil change. Also they say they did a 27 point inspection which they didnt do because one tire had 27# of air when I took it in and 27# when I got it back. So needless to say I was not very happy or impressed with the service and will not bring my truck there sgain

I had an appointment for a Dianostic test. I was there for a long time!!! 10:30 - 1:00. However, Brandon was extremely attentive to me. He provided updates frequently. He was great in explaining everything to me. Brandon made the experience less painful. Also, the young lady at the Customer Service Desk was very helpful as well. I loved the professionalism everyone shown.

Service was great. The people were very helpful.

It was good I learn how to change my oil, with THE PLATE REMOVE!

Justin is outstanding. He always goes extra miles.

Scott in service did a great job with communication and determining the problem with my car quickly.

Fair and straightforward

Quick and easy

great service as always, I've been a loyal customer since 1998

Purchase of the Denali Yukon went very smoothly under the guidance of Hunter McCorkle, he represents Liberty Buick GMC, he's a fantastic salesman, someone I'm proud to know, he's my go to @ the dealership now!

I came in for an oil change/tire rotation that I've done for years. Jacob had left so I ended up with a differnt guy checking me in. I went to wait room and sat an hour then went to check to see if it was completed like he said. Usually Jacob had come through once telling me it was almost finished did I want the free car wash which I sometimes waited for and other times not. No one had come by so I checked and the guy (name might be Brandon) said give him 5 minutes so I went back inside with cashier. Around 5-6 minutes later I stepped outside to see and he handed me the key fob and paperwork so went in to pay but as I noticed the price was more than usual I made comment about the price going up a lot. When I questioned it Katy said did you buy your tires here and I said yes. So although I thought that would have been on the computer with my records he had charged me for tire rotation. I never had to remind Jacob and I know he saw many coustomers throughout his years so I feel certain it is somewhere on the computer. He redid it and still when Katy got paperwork back there was still something not right because she handed it back to him so finally I got paperwork and signed and left. Katy thanked me for my patience but the guy didn't apologize for mistake or thank me or anything. (I think perhaps he needs more training in dealing with People before being put on floor). Got home and looked at it and the labor was 38.92, parts 69,95 with total of 123.77. I decided to call the dealorship this morning and check on price of oil change and was told 108. before I completed this survery so I'm not sure why the difference because I asked if this included labor. I've always previously been very satisfied with my service but this time really makes me unsure. You can publish if you want but I doubt you would. The only reason I gave for the 2 was the calm helpful way Katy dealt with the issue otherwise it would have been 1 or less. I might have even given a 3 if the guy had somehow acknowledged the confusion and charging for something that was to be free. My oil was changed and I assume tires rotated but I really don't know for sure. I honestly came home thinking should I go somewhere else next time.

Service performed in a timely professional manner by friendly employees, an excellent dealership!

Good but I asked for my parking break light to be checked during oil change and the problem was addressed instead I was being told about a dirty air filter

Everything went well :)

Consistent. Made appointment...tasks requested were completed in a timely fashion. Items that required further attention were brought to my attention. Billing for services was reasonable. And they stand by their work.

I went in for a routine oil change. Everyone was friendly and helpful. Price was very reasonable, and they finished the job quickly. Excellent experience.

As soon as I pull in they call me by name. They always know why I’m there and explain and tell me how long if I want to wait or leave. Everyone there is very friendly.

Everyone at the dealership was great to work with. Especially Hunter gave a really great overview of the vehicle. Would highly recommend Liberty buick-GMC to everyone.

Well, I had my car in for service a while back because I was going away on a trip and I had them check everything out. They said everything is good but I needed a tire cause I had a nail in it so I replaced the tire and went on my trip and on the way home from my trip sensor came on stating service my tire indicator so it took another week till I got into for service but in the meantime, my car wouldn’t start and here my battery was that week. It could not start my car and this was two weeks after I had it in to have everything checked so at this point, I took it back to the dealer to get the indicator light fixed for the tire and it cost me another hundred and some dollars to fix that and at this point I think I’m gonna find somewhere else to take my vehicle because when I ask them to check things, they don’t check what I asked them to do and I feel that when your servicing a car to go off on a trip, you should always check your battery strength in life and it could’ve left me sit on my trip fortunately it did not, but it did let me sit at work so at this point, I think I need to leave going to the dealership and spending lots of money every time I go for Everything And find somewhere else to get my vehicle serviced

As always, great service experience. No complaints.

I had an excellent experience at Liberty Buick GMC. I called ahead for the vehicle that I saw online and by the time I got there it was already pulled around ready for the test drive. They were excellent letting my wife and child (kid seat included) go on the test drive. After that it was an efficient experience where they took care of me financially and from a service perspective. Hunter was my salesperson, and he did an excellent job communicating everything. David Helms in finance was excellent as well, very personable. You can tell this is a family ran dealership with the customer service they provide.

Staff courteous as usual. Staff gave me a "window", when car would be ready, and it was.

Things went well through out the buying process. Quick and easy!

The staff is not as friendly with doing the bare minimal. I was there to have my oil changed and tires rotated. They did not rest the information in the vehicle. They did not provide the 21 pt inspection. I had to ask if the fluids were topped off…there were no updates provided about my vehicle. I am unsure if I will come back. I purchased my vehicle from this location in 2010 and it’s disheartening how things have changed.

It was fine. When I paid I found out that there is a fee for credit card. The price with fee might not have me coming back

This was the absolute best car buying experience I have ever had. Ray and Rob were amazing.

Knowledgeable and friendly people.

they were professional and expediant

I brought my diesel truck to Liberty GMC for what was clearly an air leak in the turbo system. From the start, I was told there would be a $180 diagnostic fee to identify the issue — which I agreed to. After two days, they came back saying I needed a new fuel filter and mass airflow sensor for $750. I immediately told them this was not the issue, since the MAF code was triggered because of the air leak, not the cause of it. I even provided videos showing the exact noise. A week later, they claimed the sound was caused by the hood intake grate and cited a TSB — but that TSB only applies to a whistling noise at high speeds. My noise occurs at all speeds, something they would have noticed if they’d simply taken the truck for a proper test drive. Despite all this, they kept insisting I needed a new air filter and MAF sensor — clearly trying to sell unnecessary parts instead of actually diagnosing the problem. When I told them I’d lost confidence in their ability to work on a diesel engine and would be picking up my truck, they still charged the full diagnostic fee, even though they didn’t diagnose anything correctly. To make matters worse, when I picked it up, my truck had engine coolant sprayed all down the side, which they didn’t even bother to clean or explain. I would never recommend Liberty GMC to anyone needing serious mechanical work — especially diesel owners. They wasted a week of my time, misdiagnosed the problem, and handed back my truck in worse condition than when I dropped it off.

Scheduling was straightforward. Once I arrived, the team quickly checked me in, and I was able to relax in the waiting room. The waiting room and the bathrooms are well-kept and welcoming. Within 45 minutes my service was complete and after a stop at the service desk to finalize paperwork, my truck was outside waiting. Everyone was kind and favorable to deal with.

Always a great experience with Liberty Buick GMC.

While making my appointment, I was informed that my normal Service Representative was no longer employed there. Upon arrival, there was confusion as to was to be my assigned service representative. Next, after the completion of my service, costing over $670, while driving home, I tested my windshield wiper fluid only to find out that the reservoir was bone dry. I contacted the assigned service representative to express my disappointment. He suggested that I return back to the dealership to have it filled. I explained that for me to return was not time wise or economically sound. I requested a credit or voucher for my next service. The gentleman, Brandon explained that he was not authorized to grant my request. This incident gives me cause to pause as to what other portion of my service was overlooked, ie, was my fluids really check and or replenished, where my spark plugs actually replaced. This was not a good experience.

Amazing service as always! 🤝🏾

I had a problem with a tire that was accidentally damaged and needed to be replaced. Justin gave me a next day appointment and had the new tire on within an hour. Great service! Thank you Liberty!!

Good communication and faster service than expected. Easy car check in process. All with a much better cost than another Charlotte GM dealership. I'll definitely be back for additional service on my vehicles.

on this occasion, things went well as the service was minor.

Good experience. Great service staff.

Excellent

Thorough!

I took my truck in on September 30 for an oil leak in new tires. The oil leak was a warranty issue and they said it was about 10 hours of labor. It took them 10 days to complete the warranty repair and put the new tires on. When I went to pick up the truck, they said one of the tires was low on air so they put some air in it and gave it to me. On the way home I noticed a vibration once I got on the highway. The next morning that tire was flat, so I aired it up and took it back in. They said the valve stem was loose in the tire weight was loose, so they fix both things. I drove home and it was still vibrating on the freeway so I took it back in again the next day. They were nice enough to give me a loaner car while they had it a few more days. They said their tire balance machine was not working properly and they needed to get it repaired. I picked it up again yesterday, day 24, and while drove at home still felt the vibration. So I went right back and took the service manager for a ride. At first, he said he didn’t feel anything even though I can clearly feel vibration. Finally, he admitted that he could feel it and he thought he knew what it could be. So they gave me the loaner again, which I am driving right now, day 25 of this repair I really hope they can figure this out. I wish they could just put my old tires back on because it drove as smooth as any truck I’ve ever had. I love my Denali and I expected to drive like it did before I got the tires replaced. feeling very frustrated

Not sure if I’m going to return due to my last few experiences at the dealership

We I drove in there were 4 guys at their computer and not one greeted me. I had to get their attention.

The sunroof repair and maintenance were top notch. More loaner vehicles are needed.

I liked the facility and the people that I met But I didn’t really receive the service I was supposed to get I had installed a radio system that I purchased via EBay which needed to be paired with my 2007 GMCAcadia. So I got charged $200 for bringing it in But nothing was fixed So I’m very disappointed for my service

Went in for a recall and oil change on my GMC and had a great experience fast friendly and very helpful

fast and efficient!! everyone is friendly!!

I made an appointment, and when we arrived with the truck and trailer, they were very accommodating and helpful. We told them that we were in a kind of a hurry because we needed the truck later on that day. It didn't take them long to conduct the analysis and determine what was wrong, and it wasn't with the truck but with the trailer connection. Fortunately, no repairs needed to be done, so we were still able to make our commitments later that day.

Brought my car in because of an issue with turning my car off . The gm and rob mullins took care of me.made sure my car was working right

Personnel are very helpful and friendly. Prices a little high.

No pressure and understood my needs. Ben never made me feel like I was taking up too much of his time.

Very thorough and quick. Good experience

Hunter and his team did an amazing job from start to finish. Will be purch

Service as good. Lounge needs comfortable chairs.

Excellent

It was good Labor seems to have gone up

Everyone was very curious and helpful. Friendly as always.

It all began with a good sales consultant...Rusty Hopkins is the most honest and helpful auto salesperson I have ever encountered, having purchased many cars from several dealerships over my 68 adult years. Rusty went way beyond to solve the OnStar issue. I congratulate Liberty Buick GMC for its hiring practices. Rusty is a valuable employee. Ken Marques Matthews, NC

Everything went well.

Outstanding as always

Friendly, attentive….my go-to dealer for more than 15 years.

... car towed in on Saturday, ... was not repaired until that Thursday, was not kept informed about repairs, no loaner car - there was a time when I could get a loaner, now there is never one available - so, I had to rent a car for six day, which added another layer of cost on top of the repair cost. ( The car was just in the shop in August.) ... car not even washed, not a good or positive experience!

Drop truck off, contacted me when done…

I was a little bit disappointed, my car was not ready when I got there.

Always a Great Experience

Added C-clip to 2nd row seat and replaced lumbar motor driver seat. All work done within a day.

I love my experience and it feels like family always. One of the best decisions I made was purchasing my Camaro from this awesome dealership

Great service

Bluetooth still does not work.

I don't know how many cars I have bought from Liberty Buick.....something approaching a dozen. I love the atmosphere and the people. Rob Mullis was my first salesperson and now it's Ben Downs. They are both helpful and caring and Ben is patient, engaging, and extremely patient. David is a rock star....knows and loves what he does and does it with ease while imparting knowledge. Brandon, my technician, is caring and helpful and like a big teddy bear. Thank you LB. I appreciate all of you.

Everything was professional.

Great customer service

Made an appointment, told me about 1.5 hours, that is what it was.

The intake was superb and very smooth. Service members were professional and knowledgeable.

Pleasantly surprised , Very professional and excellent quick service

Professional and friendly

Easy in and out. Turn around was exactly when they said it be.

The service person was very welcoming and professional. The whole experience was great.

The service done was very well and three weeks ahead of schedule. The folks working there are just great and the communication was amazing.

Everyone was great from top to bottom.

SHop was ready for me at the scheduled time, service ws performed shorter than promised while I waited in the waiting room, staff was professional and courteous.

We love working with this dealership. We have purchased our last two Yukons here and use the dealer for all our service needs. The sales and service departments are easy to work with and take pride in what they do. Rusty and Greg got my new Yukon ordered as soon as the 2026 model was available and I am so far very satisfied with my purchase.

Arte gave me personal attention and checked to see that my vehicle was serviced promptly. He represents Liberty well!

The staff is very friendly, knowledgeable and helpful. The price for the work was more than I expected.

I have been consistently using synthetic oil at this dealership. This time they used regular oil. They told me they would provide a courtesy wash. They did not. Did the same the previous visit.

The team at Liberty fixed the issue with my vehicle after another dealership just kept throwing parts at it with no fix ! I was impressed by the shop foreman making a personnel call to me in an effort to solve the mechanical issue with my vehicle. I highly recommend taking your vehicle to them since it appears that they have a top notch team in their service department !

It was easy to call to set up an appointment for my car to be serviced. I even asked about dropping the car off early for the day and gave them my time line. Hunter called the day of service and went over requested services and additional issues that needed attention. We talked about costs and the need of services. Hunter listened to my request for things that could safely wait. I appreciate having someone to hear my cost concerns and understand safety and necessity vs added ease. Pick up was quick and efficient. And I was pleased with the cost of the service.

It was my first time going to Liberty for a repair. They were able to determine that my repair may be needed because of something a previous repair shop did. They contacted that repair shop for me to explain. That repair shop requested that I bring my car back to them so that they could fix it in case it was something that they had previously done wrong. Scott at Liberty was very helpful and very friendly, as was everyone else that I came in contact with. I did not end up getting my car repaired with Liberty, but I will consider them for future repairs because of the great customer service they showed.

I receive excellent care of me concerns regarding my 2019 Buick Encore the staff make sure my knees were addressed regarding the types of services that I needed on that particular day thank you GMC but excellent customer service

Excellent service and friendly staff

Completed services on time with truck ready for pickup early

Over all the outcome was good, tho there was some trouble with the, I'm told, new texting program. The items marked critical I could go back to, several others, brake fluid issue I couldn't seem to find again. Maybe my ignorance .It was unclear what services were to be performed, which not. Further, especially in that I'd expressed a concern about the brakes I was unhappy that on the inspection form brake pad the millimeter item was left blank AND they would not confirm the actual figure. Finally, the pricing seemed high, but guess that's what it is.

Scheduled test drive in advance. Was out the door in about 3 hours with my new truck. Easy and seamless transaction.

Great service. It took a little longer than normal, but I always have a good experience here.

Very friendly, professional employees . Excellent service. I was there about one and 25 minutes.

Great service

I have been using Liberty Buick GMC since January of 2020 (2019 GMC Serria 1500, SLT), I have been very pleased with the service and promptness of your people. The only comment that I have is cost increases for service, in the past when you spent a certain amount of money there seemed to be a discount, I guess things change. Liberty is the only service département that has ever touched my truck. EM

Perfect! Was in a crash. Needed new car similar to what I had. Sales manager sent me options and then he worked up price right over phone. Next day came in, car all ready to go and so was paperwork. In and out in less than an hour. My kind of deal!!!

Great job and always keep you informed on everything that is going on with your car.

The dealership was courteous and had exactly what I was looking for, a Sterling Silver Sierra 2500HD Denali Ultimate with Chrome 22 inch rims.. It was perfectly loaded the way I wanted it! Arte was the best salesman I have ever dealt with! Greg and Chris were awesome to work with along with David in Finance. I got the best rate and couldn't ask for a better one. Everyone made me feel like a valued customer getting fist bumps and just overall great atmosphere!! Thanks Liberty Buick for the best truck buying experience!!

The best car buying experience I have had. The sales associate Ben was fantastic - he was a pleasure to work with! We are very happy with our purchase, thank you!

Always a pleasure!

The way Hunter and Braden took care of getting me in and out was just awesome. The communication to me as the customer was perfect!

Great job on the new tires and oil change

The gentleman who checked me in was very nice and professional. Truck was done in 90 minutes.

Timing was great and the service was wonderful.

I was pleased with my dealings with Liberty Buick. My salesman Arte was a jewel.

My experience with Ben was awesome. He was very informative about the cars features and almost immediately brought around the perfect SUV for me! The buying process was easier than expected and I really love my Acadia!

It was good, I have using your dealership since 2020 to service my truck and I am very satisfied with your work. The only improvement I would suggest is with your price point on maintance/repair items.

After a short test drive at my nearest Buick dealership, I searched for the next closest Buick dealership to see if the test drive route would be longer & include more variable driving conditions. I visited Liberty and Ray met me at the door as I arrived. I explained what my intention was and where I was in the search process for a new vehicle (including my 2 non-negotiables!) We went for a test drive, which was a moderately longer test drive route. I inquired about a longer test drive as I was considering either the Encore or the Envista, especially as the Encore represented a significant change from my current vehicle, a Saturn Ion. This was arranged and helped me confirm my choice for an Encore. Ray spent a fair amount of time showing me some of the many features of the Encore although it is somewhat overwhelming and too much to take in all at once. My big surprise was finding that Liberty had a vehicle on order matching what I was looking for including options and color after I had been told by the first dealership that I would need to custom order the vehicle to get exactly what I wanted. That turned what would have been a wait of 3 months or more into about 3 weeks! Time spent waiting for paperwork felt longer than it actually was. Chris in Finance was helpful in reviewing the service contract options. Having owned 2 Saturns previously and my Ion for 20 years, taking delivery of my new Encore was a significant day though the actual experience fell a little short of my memories with the Saturns.

Everything went very well as always

Friendly staff. Very efficient. Kept me updated on my service. I will be back next time service is needed.

The lady at front desk ( not the one I was always seeing , the older one) I guess she recently started working there, I just want to tell that she probably was having a bad day and I wasn’t happy with the treatment I had. Also After they changed the oil they didn’t update the car screen it shows now I have to change the oil .

It was as usual, I have had my 2019 GMC SLT truck serviced by Liberty since I bought it in 2019. The service has always been great, one troubling thing lately is are the price increases and lack of discounts .

On time and very professional, thank you 🙂

Was able to get a sooner than expected appointment time. Service team member was very cordial. Work performed in time frame given.

I dealt with Ben, Greg and David. They were knowledgeable, professional and helpful. I came in to only look and ended up buying!.

Wouldn't do business anywhere else.

I have been going to this dealership for all my car purchases and services since 2003 Lee in sales helped me with the purchase of my new Yukon. Lee was very pleasant to work with and extremely knowledgeable

Very good service

Wuicj

Staff was very courteous and polite. Took care of me in record time. I live in Harrisburg, NC but do not mind the 25-minute drive as I know the kind of service I will receive.

Great experience- needed an oil change and tire rotation- got an appt quickly, drop off pleasant with quiet clean waiting room. My car was ready in an hour and a half just as promised.

From beginning to end, Noel took charge and took care of absolutely everything. He was quick. He was responsive, and he kept me updated through every step. Incredibly grateful for his service.

Friendly professional staff. Regular service was quick and efficient. Very happy with Liberty GMC!

As usual, great service. The waiting room was pretty chilly!

Great dealership with outstanding service

Jeremy was great and I had no issues with the service department! Your customer service lounge was very distracting with two different TVs going with two different shows playing plus two customers were listening to things on their phones without headphones. I was trying to spend my time reading a book and it was very hard to focus. I walked out into the showroom looking for a quieter space and one of your sales people, I did not get his name, let me sit in an empty sales office out of the way. Even with sales happening around me it was much quieter than the multiple sounds colliding in the customer lounge! I appreciated the music playing on the speakers in the showroom just loud enough to hear but not overwhelming or competing with everything else like those TVs do in the lounge area.

Tech were great getting through to service writers is very hard

Great service. Everything done as requested.

Great service

Took my vehicle in a few months ago for extensive repairs. Kept the car 2 weeks. Still not completely fixed. The owner got involved and gave me his song and dance. But he didn't really care either as there was no follow up. When I picked up the car, they started in about how I need to have new brakes and and it needs to be sooner than later. I was in no hurry. Waited at least a month, maybe 2. Last week I took my car in for a routine oil change and tire rotation. I was prepared to go ahead and replace the brakes. The young guy that serviced my car said I did not need new brakes and that there was plenty of life left on them. This dealership has really gone downhill with considerable staff turnover and shady practices. I used to really trust these guys and would always take my vehicle to them for whatever I needed. Just another dealership looking to take advantage of a woman. I no longer trust them and will be looking elsewhere to have my vehicle serviced.

Lee Vang was very informative about the truck with any questions we had! Chris Fann helped us get a discount we hadn’t even thought about! Everyone was helpful and friendly! We had a great experience!

Everyone was pleasant and friendly