Our Reviews

I took my truck in on September 30 for an oil leak in new tires. The oil leak was a warranty issue and they said it was about 10 hours of labor. It took them 10 days to complete the warranty repair and put the new tires on. When I went to pick up the truck, they said one of the tires was low on air so they put some air in it and gave it to me. On the way home I noticed a vibration once I got on the highway. The next morning that tire was flat, so I aired it up and took it back in. They said the valve stem was loose in the tire weight was loose, so they fix both things. I drove home and it was still vibrating on the freeway so I took it back in again the next day. They were nice enough to give me a loaner car while they had it a few more days. They said their tire balance machine was not working properly and they needed to get it repaired. I picked it up again yesterday, day 24, and while drove at home still felt the vibration. So I went right back and took the service manager for a ride. At first, he said he didn’t feel anything even though I can clearly feel vibration. Finally, he admitted that he could feel it and he thought he knew what it could be. So they gave me the loaner again, which I am driving right now, day 25 of this repair I really hope they can figure this out. I wish they could just put my old tires back on because it drove as smooth as any truck I’ve ever had. I love my Denali and I expected to drive like it did before I got the tires replaced. feeling very frustrated

Scheduling was straightforward. Once I arrived, the team quickly checked me in, and I was able to relax in the waiting room. The waiting room and the bathrooms are well-kept and welcoming. Within 45 minutes my service was complete and after a stop at the service desk to finalize paperwork, my truck was outside waiting. Everyone was kind and favorable to deal with.

Not sure if I’m going to return due to my last few experiences at the dealership

Brought my car in because of an issue with turning my car off . The gm and rob mullins took care of me.made sure my car was working right

on this occasion, things went well as the service was minor.

Everyone was very curious and helpful. Friendly as always.

It all began with a good sales consultant...Rusty Hopkins is the most honest and helpful auto salesperson I have ever encountered, having purchased many cars from several dealerships over my 68 adult years. Rusty went way beyond to solve the OnStar issue. I congratulate Liberty Buick GMC for its hiring practices. Rusty is a valuable employee. Ken Marques Matthews, NC

Good communication and faster service than expected. Easy car check in process. All with a much better cost than another Charlotte GM dealership. I'll definitely be back for additional service on my vehicles.

Drop truck off, contacted me when done…

Arte gave me personal attention and checked to see that my vehicle was serviced promptly. He represents Liberty well!

We I drove in there were 4 guys at their computer and not one greeted me. I had to get their attention.

I was a little bit disappointed, my car was not ready when I got there.

Always a Great Experience

Added C-clip to 2nd row seat and replaced lumbar motor driver seat. All work done within a day.

I love my experience and it feels like family always. One of the best decisions I made was purchasing my Camaro from this awesome dealership

It was easy to call to set up an appointment for my car to be serviced. I even asked about dropping the car off early for the day and gave them my time line. Hunter called the day of service and went over requested services and additional issues that needed attention. We talked about costs and the need of services. Hunter listened to my request for things that could safely wait. I appreciate having someone to hear my cost concerns and understand safety and necessity vs added ease. Pick up was quick and efficient. And I was pleased with the cost of the service.

I receive excellent care of me concerns regarding my 2019 Buick Encore the staff make sure my knees were addressed regarding the types of services that I needed on that particular day thank you GMC but excellent customer service

Everything was professional.

Great customer service

Made an appointment, told me about 1.5 hours, that is what it was.

Everyone was great from top to bottom.

SHop was ready for me at the scheduled time, service ws performed shorter than promised while I waited in the waiting room, staff was professional and courteous.

We love working with this dealership. We have purchased our last two Yukons here and use the dealer for all our service needs. The sales and service departments are easy to work with and take pride in what they do. Rusty and Greg got my new Yukon ordered as soon as the 2026 model was available and I am so far very satisfied with my purchase.

Professional and friendly

Friendly, attentive….my go-to dealer for more than 15 years.

Very knowledgeable and informative

The service person was very welcoming and professional. The whole experience was great.

Easy in and out. Turn around was exactly when they said it be.

After a short test drive at my nearest Buick dealership, I searched for the next closest Buick dealership to see if the test drive route would be longer & include more variable driving conditions. I visited Liberty and Ray met me at the door as I arrived. I explained what my intention was and where I was in the search process for a new vehicle (including my 2 non-negotiables!) We went for a test drive, which was a moderately longer test drive route. I inquired about a longer test drive as I was considering either the Encore or the Envista, especially as the Encore represented a significant change from my current vehicle, a Saturn Ion. This was arranged and helped me confirm my choice for an Encore. Ray spent a fair amount of time showing me some of the many features of the Encore although it is somewhat overwhelming and too much to take in all at once. My big surprise was finding that Liberty had a vehicle on order matching what I was looking for including options and color after I had been told by the first dealership that I would need to custom order the vehicle to get exactly what I wanted. That turned what would have been a wait of 3 months or more into about 3 weeks! Time spent waiting for paperwork felt longer than it actually was. Chris in Finance was helpful in reviewing the service contract options. Having owned 2 Saturns previously and my Ion for 20 years, taking delivery of my new Encore was a significant day though the actual experience fell a little short of my memories with the Saturns.

The staff is very friendly, knowledgeable and helpful. The price for the work was more than I expected.

Went to the dealership with a check engine light. I used my code reader and told the workers exactly what was wrong with it. Then got charged for them diagnosing my code, even though I already knew what was wrong with it and even told them what was wrong with it. Then when it came time to pay they told me they couldn’t remove the charge because it was already there. Which was absolutely wrong. I will not be bringing my truck back to the dealership ever again.

Great experience- needed an oil change and tire rotation- got an appt quickly, drop off pleasant with quiet clean waiting room. My car was ready in an hour and a half just as promised.

The intake was superb and very smooth. Service members were professional and knowledgeable.

I had a problem with a tire that was accidentally damaged and needed to be replaced. Justin gave me a next day appointment and had the new tire on within an hour. Great service! Thank you Liberty!!

Personnel are very helpful and friendly. Prices a little high.

No pressure and understood my needs. Ben never made me feel like I was taking up too much of his time.

Great job on the new tires and oil change

Everything was done quickly and smoothly. Being from out of town made my repairs more of a challenge. All was done very well. Just thank you so very much.

Staff was very courteous and polite. Took care of me in record time. I live in Harrisburg, NC but do not mind the 25-minute drive as I know the kind of service I will receive.

The team at Liberty fixed the issue with my vehicle after another dealership just kept throwing parts at it with no fix ! I was impressed by the shop foreman making a personnel call to me in an effort to solve the mechanical issue with my vehicle. I highly recommend taking your vehicle to them since it appears that they have a top notch team in their service department !

I have been using Liberty Buick GMC since January of 2020 (2019 GMC Serria 1500, SLT), I have been very pleased with the service and promptness of your people. The only comment that I have is cost increases for service, in the past when you spent a certain amount of money there seemed to be a discount, I guess things change. Liberty is the only service département that has ever touched my truck. EM

Pleasantly surprised , Very professional and excellent quick service

Everything went well.

Outstanding as always

Very good service

Wuicj

I have been consistently using synthetic oil at this dealership. This time they used regular oil. They told me they would provide a courtesy wash. They did not. Did the same the previous visit.

Great service

The lady at front desk ( not the one I was always seeing , the older one) I guess she recently started working there, I just want to tell that she probably was having a bad day and I wasn’t happy with the treatment I had. Also After they changed the oil they didn’t update the car screen it shows now I have to change the oil .

Took my vehicle in a few months ago for extensive repairs. Kept the car 2 weeks. Still not completely fixed. The owner got involved and gave me his song and dance. But he didn't really care either as there was no follow up. When I picked up the car, they started in about how I need to have new brakes and and it needs to be sooner than later. I was in no hurry. Waited at least a month, maybe 2. Last week I took my car in for a routine oil change and tire rotation. I was prepared to go ahead and replace the brakes. The young guy that serviced my car said I did not need new brakes and that there was plenty of life left on them. This dealership has really gone downhill with considerable staff turnover and shady practices. I used to really trust these guys and would always take my vehicle to them for whatever I needed. Just another dealership looking to take advantage of a woman. I no longer trust them and will be looking elsewhere to have my vehicle serviced.

It was good, I have using your dealership since 2020 to service my truck and I am very satisfied with your work. The only improvement I would suggest is with your price point on maintance/repair items.

On time and very professional, thank you 🙂

The gentleman who checked me in was very nice and professional. Truck was done in 90 minutes.

I was pleased with my dealings with Liberty Buick. My salesman Arte was a jewel.

Lee Vang was very informative about the truck with any questions we had! Chris Fann helped us get a discount we hadn’t even thought about! Everyone was helpful and friendly! We had a great experience!

From beginning to end, Noel took charge and took care of absolutely everything. He was quick. He was responsive, and he kept me updated through every step. Incredibly grateful for his service.

The best car buying experience I have had. The sales associate Ben was fantastic - he was a pleasure to work with! We are very happy with our purchase, thank you!

Always a pleasure!

Great dealership with outstanding service

Jeremy was great and I had no issues with the service department! Your customer service lounge was very distracting with two different TVs going with two different shows playing plus two customers were listening to things on their phones without headphones. I was trying to spend my time reading a book and it was very hard to focus. I walked out into the showroom looking for a quieter space and one of your sales people, I did not get his name, let me sit in an empty sales office out of the way. Even with sales happening around me it was much quieter than the multiple sounds colliding in the customer lounge! I appreciated the music playing on the speakers in the showroom just loud enough to hear but not overwhelming or competing with everything else like those TVs do in the lounge area.

I don't know how many cars I have bought from Liberty Buick.....something approaching a dozen. I love the atmosphere and the people. Rob Mullis was my first salesperson and now it's Ben Downs. They are both helpful and caring and Ben is patient, engaging, and extremely patient. David is a rock star....knows and loves what he does and does it with ease while imparting knowledge. Brandon, my technician, is caring and helpful and like a big teddy bear. Thank you LB. I appreciate all of you.

It was my first time going to Liberty for a repair. They were able to determine that my repair may be needed because of something a previous repair shop did. They contacted that repair shop for me to explain. That repair shop requested that I bring my car back to them so that they could fix it in case it was something that they had previously done wrong. Scott at Liberty was very helpful and very friendly, as was everyone else that I came in contact with. I did not end up getting my car repaired with Liberty, but I will consider them for future repairs because of the great customer service they showed.

Great service

Everything went very well as always

Friendly staff. Very efficient. Kept me updated on my service. I will be back next time service is needed.

Bluetooth still does not work.

Friendly staff. Made it a painless process.

Always receive outstanding service .

Work was done in a timely and professional manner

Completed services on time with truck ready for pickup early

Wouldn't do business anywhere else.

The dealership was courteous and had exactly what I was looking for, a Sterling Silver Sierra 2500HD Denali Ultimate with Chrome 22 inch rims.. It was perfectly loaded the way I wanted it! Arte was the best salesman I have ever dealt with! Greg and Chris were awesome to work with along with David in Finance. I got the best rate and couldn't ask for a better one. Everyone made me feel like a valued customer getting fist bumps and just overall great atmosphere!! Thanks Liberty Buick for the best truck buying experience!!

Everyone was pleasant and friendly

Friendly professional staff. Regular service was quick and efficient. Very happy with Liberty GMC!

As usual, great service. The waiting room was pretty chilly!

I appreciated the scheduling and quick turnaround on my service this week.

In/out in about an hour for an oil change

It was great everyone was so nice..I really appreciate the hospitality and great service.

Very friendly, professional employees . Excellent service. I was there about one and 25 minutes.

Tech were great getting through to service writers is very hard

Was able to get a sooner than expected appointment time. Service team member was very cordial. Work performed in time frame given.

I dealt with Ben, Greg and David. They were knowledgeable, professional and helpful. I came in to only look and ended up buying!.

Perfect! Was in a crash. Needed new car similar to what I had. Sales manager sent me options and then he worked up price right over phone. Next day came in, car all ready to go and so was paperwork. In and out in less than an hour. My kind of deal!!!

Worst experience I have had with the service department since 2012. My battery was DEAD and after a jump from AAA I brought it in. After HALEY and team worked on it for almost 4 hours, she assured me the battery was fine and the part needed was ordered. The next day my battery was dead again! I was on my way to the airport for a flight. Haley did not give me correct information . She seemed unsure of what she was doing. She could not definitively respond to my questions. Today I have to get ANOTHER JUMP from AAA to come back to Liberty Buick!! Appreciation to Arte who is helping me be assigned to a new service manager. I am extremely disappointed

I have been going to this dealership for all my car purchases and services since 2003 Lee in sales helped me with the purchase of my new Yukon. Lee was very pleasant to work with and extremely knowledgeable

Over all the outcome was good, tho there was some trouble with the, I'm told, new texting program. The items marked critical I could go back to, several others, brake fluid issue I couldn't seem to find again. Maybe my ignorance .It was unclear what services were to be performed, which not. Further, especially in that I'd expressed a concern about the brakes I was unhappy that on the inspection form brake pad the millimeter item was left blank AND they would not confirm the actual figure. Finally, the pricing seemed high, but guess that's what it is.

Hunter did an amazing job of communicating the issues and how to correct them.

Everyone really nice

We brought a new vehicle in to be repaired, and after the diagnosis, which was that some mice had eaten the wiring controlling the wiper blades. This was not covered under warranty, even though they said originally they would cover it anyway. They said they wouldn't charge us a diagnostic fee either, which they tried to charge me later. We had to bring the truck back 4 times before they got it fixed. Once was because the part didn't come in. I don't know what the other reasons were. I do know that they wasted a lot of our productive time. They still charged me full price for fixing it after all their delays. Very Frustrating. This was not a good experience. Can't say that I would do business with them again.

Haley is a treasure.

The way Hunter and Braden took care of getting me in and out was just awesome. The communication to me as the customer was perfect!

The salesperson Ben was outstanding to work with!

Service done with professionalism and in a timely fashion.

It's always a present experience dealing with Liberties service department.

Everyone there was friendly and helpful in directing us to the right building and the right parking spot and explained what would take place with the car and when to return for it, and why it would need to be there overnight. We were satisfied all the way around.

Excellent buying experience from start to finish and got a great deal!

Working with the team at Liberty GMC was easy and a great experience. If you are ever in the market for a new GMC I highly recommend reaching out to Ben at Liberty. He was hands down the best.

I did not start off well I waited 15 minutes on the phone just to book the appointment. The individual that held me was nice pretty straightforward.

Great service

Great job and always keep you informed on everything that is going on with your car.

My experience with Ben was awesome. He was very informative about the cars features and almost immediately brought around the perfect SUV for me! The buying process was easier than expected and I really love my Acadia!

Timing was great and the service was wonderful.

I always receive excellent service at Liberty Buick GMC, whether purchasing a new vehicle or servicing my GMC products. Their team is trustworthy, professional, friendly and always on point. I highly recommend Liberty Buick GMC.

My overall experience at Liberty GMC was excellent. The staff was friendly, professional, and made the entire process easy. I appreciate the great customer service and will definitely be using them for both of our GMC vehicles in the future. Highly recommended!

Great service, ownership and the mechanics are the best!

Fast and friendly

Service team does a great job and are very friendly to work work with.. They do an excellent job explaining what's being done to you car or what's needed by the way of maintenance.

It was as usual, I have had my 2019 GMC SLT truck serviced by Liberty since I bought it in 2019. The service has always been great, one troubling thing lately is are the price increases and lack of discounts .

Excellent service and friendly staff

Scheduled test drive in advance. Was out the door in about 3 hours with my new truck. Easy and seamless transaction.

Great service. It took a little longer than normal, but I always have a good experience here.

Great service. Everything done as requested.

Fairly quick, good customer service, all my concerns were addressed.

I was immediately greeted by Lee. Both Lee and Chris made sure the process was smooth. The entire car buying process was so easy and quick!

Team was excellent

Awesome attention to detail! Ordered part Monday and got it replaced Tuesday.